Siebel CRM Technical Expert
4 days ago
ECS | Enterprise Change Specialists is seeking a skilled Application Support Specialist with expertise in Siebel CRM. This role involves providing production support, troubleshooting, and optimization within the ITIL framework.
Key Responsibilities:
1. Application Support & Troubleshooting: Manage Siebel CRM applications, resolve incidents, and ensure SLA compliance.
2. Performance Optimization: Tune application performance, monitor proactively, and analyze incidents.
3. Workflow & Interface Management: Configure workflows, handle middleware systems (Bawaba/Open API/Micro Services), and manage Siebel EIM modules.
4. Database & Technical Support: Work with Oracle SQL, PL/SQL, and Unix commands for troubleshooting.
5. Siebel Administration & Integration: Support Siebel EAI, Siebel Tools, Siebel Administration, OBIEE, Informatica, and DAC.
Essential Skills & Qualifications:
1. Strong understanding of Siebel CRM Architecture
2. Hands-on experience in Siebel EIM, Siebel Workflow, and EAI
3. Good knowledge of Java-based applications
4. Proficiency in Oracle SQL & PL/SQL
5. Familiarity with OBIEE, Informatica, and DAC (preferred)
Becoming Part of Our Team
We are looking for an individual who can effectively work with our team to deliver exceptional results.
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