Specialist Services Administrator

5 days ago


Delhi, India Dentalkart Full time
About the Role We are seeking a motivated and customer-focused Customer Success Agent to join our team. You will be the primary point of contact for our dental clients and professionals, ensuring a seamless customer journey. Handle and resolve customer escalations related to dental products or services with a clear understanding of internal processes.
Act as a liaison between dentists/customers and internal teams to ensure timely resolution.
Manage queries effectively by leveraging knowledge of delivery services, logistics partners, and eCommerce processes.
Document and maintain accurate records of customer support cases.
Experience in customer service, preferably in eCommerce or logistics-driven organizations .
Proven experience in escalation handling (voice/call support preferred).
Familiarity with CRM tools (Zoho, Salesforce, Freshdesk, etc.)

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