Sccm administrator

4 weeks ago


Bangalore, India ITC Infotech Full time

Deployment and Compliance: SCCM Responsibilities: Provide Technical Support: Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, and mobile devices, either remotely or on-site. - Manage End-User Devices: Deploy, configure, and maintain desktops, laptops, mobile devices, and peripherals such as printers and scanners. - Application Support: Assist users with issues related to common applications (e.g., Microsoft Office 365, VPN, collaboration tools) and ensure software is up to date and functioning. - Device Imaging and Deployment: Create, manage, and deploy standardized device images for new hardware rollouts or replacements. - Security & Compliance: Ensure that all end-user devices comply with security policies, including antivirus, patching, and encryption standards. - Asset Management: Track hardware and software inventory, ensuring proper documentation, lifecycle management, and compliance with licensing agreements. - Collaborate on IT Projects: Work with infrastructure and other IT teams to support projects such as system upgrades, migrations, and deployments. - User Training: Provide end-user training and education on the use of systems, software, and IT policies. - Vendor Liaison: Collaborate with external vendors for hardware replacements, software procurement, and support escalations when necessary. - Incident and Service Request Management: Utilize ITSM tools (e.g., Service Now, JIRA) to log and track incidents, service requests, and changes according to ITIL processes Deliverables: 1) Daily update of all incidents and requests with clear status and updates 2) Identify DSAT surveys received for self and analyze why end user gave DSAT 3) Send daily reports on incidents resolved and highlight challenges to lead where necessary 4) Follow up on tickets on behalf of any team member who is on leave 5) Track self performance on SLA and KPI through reports shared by leads 6) Highlight any P1 and P2 tickets that come in queue where resolution has to be fast.


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