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eJAmerica | NOC L2 Engineer

1 month ago

chennai, India eJAmerica Full time

Role : NOC L2 Engineer

Location : Chennai

Experience : 5–8 Years

Roles and Responsibilities :

  • Monitor and manage enterprise servers, network systems, and infrastructure in real-time to ensure optimal performance.
  • Perform Level 2 troubleshooting and root cause analysis for server and network-related issues.
  • Respond to alerts and incidents escalated by the Level 1 team, ensuring timely resolution to minimize downtime.
  • Utilize network monitoring and management tools to detect, diagnose, and resolve system anomalies.
  • Coordinate with internal teams and external vendors for incident management and escalation when required.
  • Perform routine checks, patch management, and updates to maintain system reliability and security.
  • Generate and analyze system performance reports to identify trends and potential areas of improvement.
  • Document incidents, resolutions, and preventive measures for knowledge sharing and process improvement.
  • Maintain high levels of availability and reliability for critical business systems by adhering to SLAs.

Mandatory Skills :

  • NOC Level 2 Expertise : Strong experience in handling escalations, troubleshooting, and resolution of critical network and server issues.
  • Server Monitoring & Troubleshooting : Hands-on experience in monitoring tools, system log analysis, and resolving server-related issues.
  • Network Monitoring Tools : Proficiency with tools such as SolarWinds, Nagios, Zabbix, or equivalent network management systems.
  • Protocols & Technologies : Knowledge of TCP/IP, DNS, DHCP, VLANs, firewalls, and load balancers.
  • Incident Management : Expertise in managing incidents through ITSM tools such as ServiceNow or Remedy.

Desired Skills :

  • Understanding of ITIL processes for incident, problem, and change management.
  • Experience with cloud platforms (AWS, Azure, or GCP) and hybrid infrastructure monitoring.
  • Familiarity with scripting languages like Python, PowerShell, or Bash for task automation.
  • Strong documentation and communication skills for technical and non-technical audiences.

Educational Qualifications :

  • Bachelor’s degree in Computer Science, IT, or a related field.