HRipple Solutions | Client Servicing Manager | india
3 weeks ago
Position Summary:
We are seeking a Client Servicing Manager to lead and manage our client service operations, ensuring seamless
delivery of end-to-end solutions for the brand.
In this role, you will oversee a dedicated team, work closely with the client onsite to understand their needs, and
ensure projects meet timelines, budgets, and quality standards. The ideal candidate is a proactive leader with
strong communication and project management skills, committed to driving client success.
Key Responsibilities:
● Client Relationship Management:
○ Build and maintain strong relationships with the client, acting as the primary point of
contact for their needs and concerns.
○ Understand clients’ business objectives and provide strategic guidance to align with their
goals.
○ Address and resolve client issues promptly, ensuring high levels of client satisfaction and
retention.
● Social & Digital Media Management:
○ Thorough understanding of social media platforms and they way it works
○ Developing social media content calendar, get creatives made internally, posting of content
○ Developing monthly reports and presentations
● Project Management & Execution:
○ Oversee end-to-end project operations, from initial briefing and planning through execution
and delivery.
○ Collaborate with internal teams, including creative, strategy, to ensure projects are
delivered on time and within budget.
○ Monitor project performance, prepare status updates, and report on project KPIs to
stakeholders.
● Operational Excellence:
○ Develop and implement processes to streamline operations, optimize resources, and
increase efficiency.
○ Maintain a high standard of service delivery, ensuring all projects adhere to company
quality standards and client expectations.
○ Conduct regular analysis of client servicing metrics to identify opportunities for
improvement.
● Budget & Financial Management:
○ Prepare project budgets, track expenses, and ensure accurate billing and invoicing.
○ Work closely with the finance team to ensure all projects remain financially viable and
within budget constraints.
Qualifications & Skills:
● Advertising agency background
● 2-3 years of experience in client servicing, account management, or project management
● Knowledge of BFSI sector is an added advantage
● Proven track record of leading a team and delivering successful client projects.
● Excellent communication, negotiation, and interpersonal skills.
● Strong organizational skills, with the ability to manage multiple projects simultaneously.
- ● Analytical mindset with experience in using metrics to drive improvements.
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india HRipple Solutions Full timePosition Summary: We are seeking a Client Servicing Manager to lead and manage our client service operations, ensuring seamless delivery of end-to-end solutions for the brand. In this role, you will oversee a dedicated team, work closely with the client onsite to understand their needs, and ensure projects meet timelines, budgets, and quality standards. The...
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