Training Business Analyst

3 days ago

Bangalore, India Computacenter Full time

We at Computacenter have few opportunities for Business Analyst for Bangalore location. Total Experience: Relevant Experience: Role: Business Analyst Experience: 7+ years We are seeking a Business Analyst with strong expertise in process management, process improvement, and operational change within an IT services environment . This role will be central to enhancing how we deliver technology and business services by optimizing workflows, improving operational efficiency, and supporting digital transformation initiatives. You will partner with technical teams, service owners, and business stakeholders to design scalable, efficient, and standardized processes that drive service quality and customer satisfaction. Analyze existing IT and business processes across service delivery, project delivery, and operational support functions. Support Design and document optimized, future-state processes aligned with ITIL, ISO, or internal operational frameworks. Identify opportunities for process automation , simplification, and optimization to enhance IT service performance. Support continuous improvement initiatives , leveraging data and KPIs to measure outcomes and drive efficiency gains. Collaborate with IT operations, delivery, and PMO teams to embed a continuous improvement mindset into daily practices. Work closely with technical stakeholders , service managers, and business leaders to gather requirements and validate process changes. Support change management activities , including impact assessments, communication plans, and training materials to drive adoption. Establish reporting mechanisms to track process performance and compliance. Support governance and audit activities by ensuring documentation and process controls are up-to-date. Qualifications & Experience Experience: 7–10+ years’ experience as a Business Analyst or Process Analyst within an IT services, consulting, or technology organization . Experience leading continuous improvement or Lean/Six Sigma initiatives in an IT or service delivery context. Strong stakeholder management and communication skills across technical and business audiences. ServiceNow) , or process orchestration technologies .

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