Analyst / Business Analyst
16 hours ago
Position Summary We are seeking a dynamic and detail-oriented Business Analyst with 6-8 years of experience in the Business Process Outsourcing (BPO) and Tech support industry. The ideal candidate will play a key role in analyzing business processes, identifying improvement opportunities, and implementing solutions that drive efficiency and value for our operational efficiency, productivity improvement, project margins and continual improvement. People should be smart analyzing the gaps , operational bottlenecks and find proactively the issues and review quality issues. This role involves close collaboration with ops team, MIS and WFM team, client and cross-functional teams, and stakeholders to ensure optimal business outcomes. Analyze and document existing business processes and workflows within the BPO environment and tech support to identify operational gaps, inefficiencies, and areas for improvement. Review those areas which helps to improve the quality of services and help to improve CSAT and ESAT. Gather and interpret requirements from stakeholders and translate them into actionable project plans and business requirement and functional specification documentations and solutions. Develop detailed business requirement documents (BRDs), functional specifications, and process maps. Work closely with operations, IT, Finance , Payroll and client teams to implement process enhancements and technology solutions. Monitor and report on key performance indicators (KPIs) to track project success and ongoing process health. Provide training and support to staff on new procedures, tools, and best practices. Conduct root cause analysis of operational issues and recommend corrective actions. Ensure compliance with industry standards, regulatory requirements, and company policies. Bachelor’s degree in business administration/ITor related field (Master’s degree preferred). ~6-8 years of experience as a Business Analyst in the BPO industry. ~ Visio , Power BI , reporting tools ) and data analysis tools (e.g.SQL , Warehouse /ETL data lake etc). ~ Experience with project management methodologies (Agile, Waterfall, etc.) Ability to work independently and manage multiple projects simultaneously. ~ Experience working with BPO and Tech support and international clients and cross-cultural teams. Knowledge of automation tools and digital transformation in the BPO sector. Proactive approach to identifying and solving business challenges.
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Analyst / Business Analyst
2 weeks ago
Bangalore, India ANSR Full timeBengaluru, a hub of digital transformation delivering services exclusively to our client, Abercrombie & Fitch Co. (A&F Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. Now is your opportunity to join us and develop dynamic...
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Business analyst
3 weeks ago
Bangalore, India FinTech AI Innovations Full timeCompany Description A fast-paced and lean Fin Tech startup, we are working to bring disruptive innovation to Global Trade & Indirect Taxes. We leverage cutting-edge AI patterns and techniques to drive differentiation and value to our corporate customer base. Role Description OFFICE-Based role; not Remote or Hybrid Product Development experience required...
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Business analyst
3 weeks ago
Bangalore, India FinTech AI Innovations Full timeCompany Description A fast-paced and lean Fin Tech startup, we are working to bring disruptive innovation to Global Trade & Indirect Taxes. We leverage cutting-edge AI patterns and techniques to drive differentiation and value to our corporate customer base. Role Description OFFICE-Based role; not Remote or Hybrid Product Development experience required...
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Business Analyst
2 days ago
bangalore, India Computacenter Full timeDear Applicant, We at Computacenter have few opportunities for Business Analyst for Bangalore location. If this opportunity interests you, please share your updated resume to manasa.r@computacenter.com with below details.Total Experience:Relevant Experience:Current CTC:Expected CTC:Notice Period:Role: Business Analyst Experience: 7+ yearsLocation:...
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Business Analyst
17 hours ago
bangalore, India Computacenter Full timeDear Applicant, We at Computacenter have few opportunities for Business Analyst for Bangalore location. If this opportunity interests you, please share your updated resume to with below details. Total Experience: Relevant Experience: Current CTC: Expected CTC: Notice Period: Role: Business Analyst Experience: 7+ years Location: Bangalore About the Role We...
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Business Analyst
2 weeks ago
bangalore, India Mastek Full timeBusiness Analyst – Commercial Operations (Pharma)OverviewWe are seeking a Technical Business Analyst / Engagement Manager with strong experience supporting pharmaceutical companies across the commercialization lifecycle — from startup to post-market. This role will bridge business and technical teams, ensuring the effective design, integration, and...
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Business Analyst
2 weeks ago
bangalore, India People Prime Worldwide Full timeAbout the CompanyOur client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future.Job Title: Senior...
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Business Analyst
16 hours ago
Bangalore, India People Prime Worldwide Full timeAbout the Company Our client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future. Job Title: Senior...
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Business Analyst
4 days ago
bangalore, India Mastek Full timeBusiness Analyst – Commercial Operations (Pharma) Overview We are seeking a Technical Business Analyst / Engagement Manager with strong experience supporting pharmaceutical companies across the commercialization lifecycle — from startup to post-market. This role will bridge business and technical teams, ensuring the effective design, integration, and...
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Business Analyst
4 weeks ago
Bangalore, Karnataka, India Eurofins Full timeCompany DescriptionEurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and the environment safer healthier and more sustainable From the food you eat to the medicines you rely on Eurofins works with the biggest companies in the world to...
