Payroll contact center

2 weeks ago


Mumbai, India TOP MNC Full time
Job Type- Permanent
Job Location - Mumbai(Vikroli)
Role - Payroll Contact Center - Customer service | International Payroll | Payroll Voice Process | 4+Years | Mumbai(Vikhroli)
Experience - 4+Years
CTC - Up to 10 LPA
NP - Immediate - 60 Days
Flexible to work in night shifts
Note - Payroll voice process(resolving payroll related queries like Pay checks, tax, W2, payroll etc.)
Skill
- Payroll voice experience is mandate with excellent communication
- Candidate will be responsible for resolving payroll related queries like Pay checks, tax, W2, payroll etc.
- Payroll Contact Center
- Payroll Systems and CRM/Workflow tools (SAP, Workday, Oracle)
- HRO Domain
- CRM/Workflow tools (SNOW, Astute, Zendesk, Siebel)
- MS Office
- Email Writing Skills
- Review Customer Satisfaction (CSAT) and Dissatisfaction (DSAT) scores to identify patterns and areas for improvement.
- Conduct regular audits of payroll transactions and helpdesk responses to ensure high-quality service and compliance with payroll standards.
Interested candidates please share resume on below details
Share CV on :
Call to : Asha G - 7624836555

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