Tele-counselor

2 days ago

Pimpri, Maharashtra, India NIF Global Pimpri Chinchwad Full time

Role Overview:

A Tele-Counselor is responsible for handling admission-related inquiries, guiding prospective students (and parents) about academic programs, and converting leads into confirmed admissions through effective communication and counseling over phone calls, emails, and other digital platforms.

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Key Responsibilities:

1. Lead Management & Follow-up


• Make outbound calls to prospective students/parents who have shown interest.


• Follow up on leads from marketing campaigns, walk-ins, and online inquiries.


• Maintain and update lead data in CRM/Excel sheets.

2. Counseling & Guidance


• Provide accurate information about courses, eligibility, admission procedures, fee structures, career opportunities, etc.


• Understand the student's background, interests, and goals to suggest the most suitable program.


• Handle queries, doubts, and objections politely and effectively.

3. Admissions Conversion


• Motivate and counsel students to enroll in programs.


• Achieve weekly/monthly admission targets.


• Assist students in completing the admission process (registration, documentation, fee

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