Tele-Counseling Specialist

Our organization is seeking a highly skilled and compassionate Tele-Counselor to join our team.

Job Summary:

We are looking for an experienced Tele-Counselor to provide exceptional support to prospective students and their parents. The ideal candidate will be responsible for handling admission-related inquiries, guiding students through the academic program selection process, and converting leads into confirmed admissions.

Key Responsibilities:

1. Lead Management & Follow-up

• Make outbound calls to prospective students/parents who have shown interest in our programs.
• Follow up on leads from marketing campaigns, walk-ins, and online inquiries.
• Maintain and update lead data in CRM or Excel sheets.

1. Counseling & Guidance

• Provide accurate information about courses, eligibility, admission procedures, fee structures, career opportunities, etc.
• Understand the student's background, interests, and goals to suggest the most suitable program.
• Handle queries, doubts, and objections politely and effectively.

1. Admissions Conversion

• Motivate and counsel students to enroll in programs.
• Achieve weekly/monthly admission targets.
• Assist students in completing the admission process (registration, documentation, fee submission).

Requirements:

• Excellent communication and interpersonal skills.
• Strong counseling and guidance skills.
• Ability to work in a fast-paced environment.
• Proficiency in using CRM software.

What We Offer:

• A competitive salary package.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.