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3 hours ago

Bangalore, India MSE Technology Full time

Service & Ops Analyst At MSET, we are a leading Loyalty Services Company specializing in Next Generation Digital Solutions to propel client growth. With a global presence, we offer a complete suite of Loyalty Management Services covering strategy creation, operational management, App Development, Data analysis, Quality Assurance, and Solutioning. Our multinational teams, based in the UK, UAE, India, and Pakistan, are dedicated to Lifecycle Management, leveraging meaningful data insights to drive success for our clients. Maintain communication with operations manager, staff members, and vendors to ensure adherence to protocols across key touch points ~ Assist the operations manager in developing, planning, and coordinating operational activities ~ Escalation management – identify and escalate incidents and service requests ~ Recommend new procedures for increasing the efficiency of day-to-day operations ~ Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary ~ Service request management for: ~ Communicate and coordinate with employees (including executive operations team) and Client ~ Self-sufficiency and an ability to work with minimal supervision ~ Degree in Computer Science or Information Technology ~ Two or more years of experience in an operational or similar role ~ Experience with agile or Scrum principles. ~Knowledge of AWS, Azure, or Google Cloud Platform. ~Knowledge of security and data protection regulations (e.g., Self-sufficiency and an ability to work with minimal supervision Experience with agile or Scrum principles. Knowledge of AWS, Azure, or Google Cloud Platform. Knowledge of security and data protection regulations (e.g., An opportunity to develop your career with a growing business developing leading edge technology. A competitive salary and performance related bonus. Annual Holiday Allowance of 20 Days, plus 8 National Holiday days to be used at your own discretion. Flexible Hybrid Work environment

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