Customer Care Professional
2 days ago
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
- American Express is on a journey to provide the world’s best customer experience every day. The SBS Dispute Gate (DGT) team, within Global Services Group (GSG), will allow American Express to centralize the disputes process in a way that benefits our customers and enables us to more effectively leverage our quality of service. This position operates in a 24/7 environment, including working in shifts and on weekends. On-Going flexibility is required.To Solve for Amex Card Member's queries efficiently and provide the world’s best customer experience every day
- Ability to Take Quick Decisions and Respond to Customer Inquiries
- Deliver extraordinary customer care by responding to questions concerning disputes
- Provide Superior Customer Experience on Calls to American Express Card Members
- Resolve all Customer Queries and Follow Established Procedures as Appropriate
- Provide alternatives and effectively handle service no scenarios
- Deliver to the Customer, Employees and Shareholder Metrics as per Goals
- Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands
- To Meet Their Needs and Ensure Quality Service is given at all times
- Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
- Grow and nurture customer relationships on every interaction that results in measurable customer value
- Document necessary account information and offer custom solutions that benefit the customer
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
- Minimum Qualifications Minimum 10+2 in any stream
- Minimum 1 year voice experience in international contact centers
- Preferred Qualifications Graduates preferred
Compliance Language
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
-
Customer care professional
4 weeks ago
Gurgaon, India American Express Full timeEach moment at #Team Amex is an opportunity to learn, grow and align our goals.We are actively hiring for Customer Care Professionals - Voice role for Gurugram Location to provide Superior Customer Experience on Calls to our Card Members.As a customer care professional at #Team Amex, you will act as a face of company, creating positive interactions with our...
-
Customer Care Professional
6 days ago
Gurgaon, India Amex Full time**You Lead the Way. We’ve Got Your Back** At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly...
-
Customer Care Professional
6 days ago
Gurgaon, India Amex Full time**You Lead the Way. We’ve Got Your Back** At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly...
-
Customer Care Professional
1 week ago
Gurgaon, India Amex Full time**You Lead the Way. We’ve Got Your Back** At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly...
-
Customer care professional
2 days ago
Gurgaon, India American Express Full timeWith the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and...
-
Customer Care Professional
6 days ago
Gurgaon, India American Express Full timeWith the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and...
-
Customer Care Professional
5 days ago
Gurgaon, India American Express Full timeWith the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and...
-
Senior Actuarial Professional
3 weeks ago
Gurgaon, Haryana, India Care Insurance Full timeJob OverviewCare Health Insurance is a specialized health insurer offering a range of products in the retail and corporate segments, including Health Insurance, Personal Accident, Maternity, Travel Insurance, and Critical Illness coverage.The company focuses on customer-centricity and leverages technology to provide innovative and value-for-money services....
-
Customer Care Service
7 months ago
Gurgaon, India Vlebazaar Full timeJob Description: Customer Care Service Position: Customer Care Service Representative About the Company: VLEBazaar is a rapidly growing e-commerce platform based in India, established in 2015. As one of India's top 100 startups, VLEBazaar aims to provide high-quality products at affordable prices, even in rural areas. We are currently seeking dedicated and...
-
Care Insurance | Actuarial Manager
2 days ago
gurgaon, India Care Insurance Full timeCompany DescriptionCare Health Insurance is a specialized health insurer offering a range of products in the retail and corporate segments, including Health Insurance, Personal Accident, Maternity, Travel Insurance, and Critical Illness coverage. The company focuses on customer-centricity and leverages technology to provide innovative and value-for-money...
-
Customer Care Executive
6 months ago
Gurgaon, India BAEBEAU SKIN CARE EMBODIES Full time**Customer Support Executive Job Description** Baebeau is looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional...
-
Customer Care Executive
7 months ago
Gurgaon, India Aabhyasa Technologies Full time**JOB||Aabhyasa is Hiring|| Customer Care |Gurugram| Immediate or 30 Days Joiner** **Greetings from Aabhyasa Technology Pvt. Ltd!!** **Aabhyasa** is a fast-growing organization based out of Varanasi/Gurgaon. We at Aabhyasa Technologies Private Limited are mainly into IT and Training. We conduct webinars, teleconferences on topics related to various...
-
Customer Care Executive
6 months ago
Gurgaon, India mCura Mobile Health Full time**Call centre customer care agents for part time** **Shift timings - 8am to 2pm / 2pm to 8pm** **Are you a compassionate and empathetic individual who enjoys helping others? We are seeking dedicated individuals to join our team as part-time Call Centre Customer Care Agents, specializing in patient support. If you have a passion for providing exceptional...
-
Customer Care Executive
7 months ago
Gurgaon, India FCI-CCM Full timeJob Title: Customer Care Executive **Work Location**:Manesar **Desired Experience**:2- 5 years No. of days working: 6 **Weekly Off**:Sunday (Fixed off) **Work from Home/Office**:Work from Office **Shift**:Rotational Shift **Broad Function**:We are looking for a seasoned **Customer Care Executive **with excellent command over English. Person shall be...
-
Customer care coordinator
2 weeks ago
Gurgaon, India Zyla Health Full timeAbout Zyla Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24*7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM,...
-
Customer Care Coordinator
3 weeks ago
Gurgaon, India Zyla Health Full timeAbout Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24*7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM, and...
-
Customer Care Representative
3 days ago
Gurgaon, India Hop Electric Mobility Pvt Ltd Full timeWe are hiring an energetic customer care professional for a leading Automobile brand. **Responsibilities** - Managing large volume of customer calls - Stay friendly and helpful - Accurately document customer interactions - Determine opportunities for new sales - Sell products to established customers through up-selling and cross-selling - Resolve all...
-
Customer Care
1 day ago
Gurgaon, India Orchid Enterprises Full timeAn Urgent Requirement For graduates and under graduates for Customer Care - Required Age 18 to 35 Years - Required good communication skills - Full Time - Sunday Fix Off - Freshers Welcome Educational Qualification 12th pass at least Male / Female Both Can Apply Immediate Joiners Pay: ₹12,000.00 - ₹21,000.00 per month Schedule: - Morning shift
-
Customer Care Coordinator
2 weeks ago
Gurgaon, India Zyla Health Full timeAbout Zyla Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24*7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo,...
-
Customer Care Executive
7 months ago
Gurgaon, India YIHIRES PRIVATE LIMITED Full timeAnswer phone calls in a more professional manner and provide information about products and services as required by the callers - They are responsible for taking or cancelling orders, and obtaining details of customer complaints - Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and...
