Customer Care Coordinator
3 weeks ago
Responsibilities:
Act as a mediator between doctors and patients to facilitate smooth communication during calls.
Manage and respond to a high volume of inbound calls, ensuring prompt and efficient handling of each interaction.
Provide patients with support and guidance related to medical queries, appointment bookings, and any issues with services or applications.
Address patient concerns and ensure accurate information is provided in a compassionate and professional manner.
Collaborate with medical staff and other departments to resolve patient issues and ensure high-quality service.
Document patient interactions and update relevant databases accurately for ongoing follow-up.
Ensure compliance with privacy regulations and company policies when handling sensitive patient information.
Offer troubleshooting support for patients using medical services or applications, and assist with account or technical issues.
Provide feedback and insights from patient calls to help improve service quality and internal processes.
Qualifications:
Strong communication skills with the ability to mediate effectively between patients and medical staff.
Basic knowledge of medical terminology is a plus, but not required.
Excellent phone etiquette and active listening skills.
Ability to handle a high volume of calls in a professional and calm manner.
Customer-focused with a strong problem-solving attitude.
Ability to maintain confidentiality and comply with privacy policies.
Experience in customer service or healthcare is a plus, but not mandatory.
Additional Information:
This is a hybrid job with a 5-day working schedule.
Ideal for candidates with 0-2 years of experience in customer service or healthcare support.
Training and support will be provided to help you excel in the role.
Offer:
● Opportunity to directly work on a very innovative product that has a big societal impact.
● Opportunity to work with a cross-functional team consisting of leading medical brains, tech geeks, and operation gurus.
● An open setup where you can innovate every day.
● A home-like ofce with home-like perks :)
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