Customer Care Professional

6 days ago

Gurgaon, India Amex Full time

**You Lead the Way. We’ve Got Your Back**

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security, and service.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

**Function Description**:
This position will involve building and maintaining relationships with our Global Clients, working directly with GCP account managers and liaising with all departments relevant to queries received from our Corporate Clients

**Purpose of the Role**:
. The role requires a certain level of self management and accountability to deliver. You would be expected to identify, research and help to resolve any operational problems which your Corporate Client may have. Provide unsurpassed service to Corporate Clients, managing end-to-end processing of global account servicing including set-up maintenance, disputes, payment /financial & submission enquiries

**Responsibilites**:

- Additional Responsibilities:

- Display exceptional listening skills and pay detailed attention to customer needs in order to FULLY resolve their query
- Demonstrate a real sense of passion and pride about American Express products and customer service, recognizing the Corporate Client and making them feel valued and special
- Collaborate with team members on opportunities to improve business processes and the overall client experience
- Operate all processes within pre-determined compliance and control requirements
- Graduate

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

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