Lead Customer Happiness

1 month ago


Bangalore, India Setu Full time

Job Description: Lead Customer Happiness

We at Setu are looking for those who share our core belief - “Every Day is Game Day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.

Role Purpose:

  • Lead customer support and manage escalations to ensure a high standard of service.
  • Track and analyze customer success metrics to drive improvements.
  • Collaborate closely with product and engineering teams on issue resolution and feedback.
  • Develop strategies to foster customer loyalty.
  • Mentor a team of specialists to ensure their professional growth and customer-centric
  • excellence.

The responsibilities we entrust you with:

  • To work closely with the founding team who built and scaled public infrastructure such as UPI,
  • GST, Aadhaar, and more.
  • A fully stocked library and unlimited book and self-improvement budget.
  • Tickets to conferences and industry events.
  • Frequent up-skilling sessions by other Setuzens.
  • Comprehensive health insurance for you and your family, personal term life insurance, and
  • access to mental health counsellors, should you ever need it.

Years of Experience:

5 to 8 years in Customer Support

Qualification :

Any Graduates/Post Graduates



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