Setu | Lead Customer Happiness | bangalore

1 month ago


bangalore, India Setu Full time

Job Description: Lead Customer Happiness


We at Setu are looking for those who share our core belief - “Every Day is Game Day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.


Role Purpose:

  • Lead customer support and manage escalations to ensure a high standard of service.
  • Track and analyze customer success metrics to drive improvements.
  • Collaborate closely with product and engineering teams on issue resolution and feedback.
  • Develop strategies to foster customer loyalty.
  • Mentor a team of specialists to ensure their professional growth and customer-centric
  • excellence.


The responsibilities we entrust you with:

  • To work closely with the founding team who built and scaled public infrastructure such as UPI,
  • GST, Aadhaar, and more.
  • A fully stocked library and unlimited book and self-improvement budget.
  • Tickets to conferences and industry events.
  • Frequent up-skilling sessions by other Setuzens.
  • Comprehensive health insurance for you and your family, personal term life insurance, and
  • access to mental health counsellors, should you ever need it.


Years of Experience:

5 to 8 years in Customer Support


Qualification:

Any Graduates/Post Graduates



  • Bangalore, India Setu Full time

    Job Description: Lead Customer Happiness We at Setu are looking for those who share our core belief - “Every Day is Game Day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Role Purpose: Lead customer support and manage escalations to ensure...


  • bangalore, India Setu Full time

    SDE II Frontend Engineer — Account Aggregator2 to 5 years of work experienceLocation: BangaloreImportance of the roleAt Setu, we believe that every company can become a fintech company. Any tech-enabled businesswhich wants to offer or build financial products will consume Setu APIs.We are a small, diverse, agile and high-performance engineering team. To...


  • bangalore, India Setu Full time

    SDE II Frontend Engineer — Account Aggregator2 to 5 years of work experienceLocation : BangaloreImportance of the roleAt Setu, we believe that every company can become a fintech company. Any tech-enabled businesswhich wants to offer or build financial products will consume Setu APIs.We are a small, diverse, agile and high-performance engineering team. To...


  • Bangalore, India Setu Full time

    SDE II Frontend Engineer — Account Aggregator 2 to 5 years of work experience Location : Bangalore Importance of the role At Setu, we believe that every company can become a fintech company. Any tech-enabled business which wants to offer or build financial products will consume Setu APIs. We are a small, diverse, agile and high-performance...


  • Bangalore, India Setu Full time

    SDE II Frontend Engineer — Account Aggregator 2 to 5 years of work experience Location : Bangalore Importance of the role At Setu, we believe that every company can become a fintech company. Any tech-enabled business which wants to offer or build financial products will consume Setu APIs. We are a small, diverse, agile and...


  • bangalore, India Wooqer Full time

    About Wooqer Wooqer is an App for businesses to digitize frontline operations, trusted by brands like PVR Cinemas, Skechers, Pantaloons, Lenskart, Barista, Dominos, and others. Our real-time, mobile-first app and DIY platform, are purpose-built to empower retail leaders to digitize frontline operations, compliance, audits, data collection, and team...


  • bangalore, India Wooqer Full time

    About Wooqer Wooqer is an App for businesses to digitize frontline operations, trusted by brands like PVR Cinemas, Skechers, Pantaloons, Lenskart, Barista, Dominos, and others. Our real-time, mobile-first app and DIY platform, are purpose-built to empower retail leaders to digitize frontline operations, compliance, audits, data collection, and team...


  • bangalore, India Wooqer Full time

    About Wooqer Wooqer is an App for businesses to digitize frontline operations, trusted by brands like PVR Cinemas, Skechers, Pantaloons, Lenskart, Barista, Dominos, and others. Our real-time, mobile-first app and DIY platform, are purpose-built to empower retail leaders to digitize frontline operations, compliance, audits, data collection, and team...

  • Pine Labs

    4 weeks ago


    Bangalore, India Pine Labs Full time

    SDE I - Platform1-3 years of work experience Bangalore Importance of the role : At Setu, we believe that every company can become a fintech company. Any tech-enabled business which wants to offer or build financial products will consume Setu APIs. In an early stage fintech company like Setu, the leader of the alliance and account aggregator function plays a...


  • bangalore, India LEAD School Full time

    Senior Curriculum Manager - EnglishLocation: Mumbai / Bangalore / DelhiAbout us:LEAD is the market leader and the first edtech UNICORN of 2022. It is the fastest-growing School EdTech company in India. Fortune has recognized us as one of India’s top 24 Employers of the Future in June 2022. We partner with Affordable Private Schools across the country and...

  • Pine Labs

    21 hours ago


    Bangalore, India Pine Labs Full time

    SDE III Frontend - Platform Importance of the role : At Setu, we believe that every company can become a fintech company. Any tech-enabled business which wants to offer or build financial products will consume Setu APIs. In an early stage fintech company like Setu, the leader of the alliance and account aggregator function plays a critical role in the...


  • bangalore, India LEAD School Full time

    Senior Curriculum Manager - English Location: Mumbai / Bangalore / Delhi About us: LEAD is the market leader and the first edtech UNICORN of 2022. It is the fastest-growing School EdTech company in India. Fortune has recognized us as one of India’s top 24 Employers of the Future in June 2022. We partner with Affordable Private Schools across the country...


  • Bangalore, India Wooqer Full time

    About Wooqer Wooqer is an App for businesses to digitize frontline operations, trusted by brands like PVR Cinemas, Skechers, Pantaloons, Lenskart, Barista, Dominos, and others. Our real-time, mobile-first app and DIY platform, are purpose-built to empower retail leaders to digitize frontline operations, compliance, audits, data collection, and team...


  • bangalore, India Career Launcher Bangalore Full time

    Counsellor - Sales Location: Kadubeesanhalli, Marathalli, Bangalore Experience - Fresher's can apply Salary - 3Lpa - 4.5Lpa + Incentives Number of positions - 5 Requirement:- Making outbound phone calls ( 80-100 calls daily) on leads provided by Career Launcher Analysing customer's requirements and providing them solutions as per their needs Achieving...


  • bangalore, India Career Launcher Bangalore Full time

    Counsellor - SalesLocation: Kadubeesanhalli, Marathalli, BangaloreExperience - Fresher's can applySalary - 3Lpa - 4.5Lpa + IncentivesNumber of positions - 5Requirement:-Making outbound phone calls ( 80-100 calls daily) on leads provided by Career LauncherAnalysing customer's requirements and providing them solutions as per their needsAchieving sales...


  • bangalore, India Shri Niketan Bangalore Full time

    Company DescriptionShri Niketan Bangalore, Wholesale and manufacturing of Silk Brocade Sarees & Textiles, located in Cubbonpet, Bangalore, is looking for a Textile Merchandiser.Role DescriptionA Merchandiser is responsible for the Order Management and Stock management. The role involves working closely with the Sales team and Production team to ensure that...


  • bangalore, India Shri Niketan Bangalore Full time

    Company Description Shri Niketan Bangalore, Wholesale and manufacturing of Silk Brocade Sarees & Textiles, located in Cubbonpet, Bangalore, is looking for a Textile Merchandiser. Role Description A Merchandiser is responsible for the Order Management and Stock management. The role involves working closely with the Sales team and Production team to ensure...

  • FRND | Team Lead

    1 month ago


    bangalore, India FRND Full time

    About the Role We’re looking for a Customer Rockstar 🎤 to lead a team, solve challenges, and wow our customers every day. If you’re a natural leader with a love for building connections, this is your jam! What You’ll Do💼 Lead & Inspire: Motivate and guide a team to crush goals and keep spirits high.🔧 Solve & Support: Handle escalations and...


  • bangalore, India Bangalore Careers Full time

    Company DescriptionHiring for leading dermatology and aesthetic clinic located in the heart of Jayanagar, Bangalore. Specialize in providing advanced skin, hair, and cosmetic treatments to our clients with a commitment to excellence and innovation. Our clinic is equipped with state-of-the-art technology and a team of dedicated professionals who ensure the...


  • Bangalore Metropolitan Area, India Wooqer Full time

    About Wooqer Wooqer is an App for businesses to digitize frontline operations, trusted by brands like PVR Cinemas, Skechers, Pantaloons, Lenskart, Barista, Dominos, and others. Our real-time, mobile-first app and DIY platform, are purpose-built to empower retail leaders to digitize frontline operations, compliance, audits, data collection, and team...