Senior process specialist
4 days ago
The Role
The Senior Process Specialist will be at the forefront of managing operations and client relationships in the German-speaking markets. This role requires proficiency in German (C1 level) and a strong focus on optimizing workflows and delivering top-quality service to clients.
Key Responsibilities
Customer Engagement :
Build long-term relationships with German-speaking clients through effective communication and problem-solving.
Promote value-added services and upselling opportunities tailored to customer needs.
Operational Excellence :
Identify and address process gaps to enhance efficiency and ensure seamless operations.
Collaborate with teams to streamline workflows and deliver consistent results.
Data-Driven Insights :
Analyze performance metrics and generate actionable reports for leadership.
Use insights to develop strategies for process improvement and customer satisfaction.
Team Collaboration :
Partner with cross-functional teams to drive solutions for operational challenges.
Act as a liaison between the German market and internal teams for smooth process integration.
Desired Qualifications:
Proficiency in German (C1 level) and English is mandatory
3-5 years of experience in process management, customer engagement, or similar roles.
Proven experience in upselling or selling products/services in the German market.
Excellent communication and interpersonal skills to build strong client relationships.
Strong organizational and time management abilities to handle multiple tasks effectively.
Interested?
If you're excited about experiencing new, thrilling challenges and opportunities, feel free to send your application to
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