Servicenow solutions architect

3 days ago

Delhi, India Enterleap Consulting Full time
Job Title : Experienced Service Now Solutions Architect
Location : Remote / India (Flexible)
Job Type : Full-time, Permanent
About Us :
Enterleap Consulting is a leading provider of innovative IT service management (ITSM) and enterprise solutions. We are committed to helping our clients optimize their IT infrastructure, streamline operations, and drive business transformation. We are currently seeking a talented and experienced Service Now Solutions Architect to join our dynamic team and lead the design and implementation of Service Now solutions for our clients.
Role Overview :
As a Service Now Solutions Architect , you will be responsible for driving the technical design and solutioning of Service Now implementations. You will collaborate closely with stakeholders, including business leaders, developers, and IT teams, to ensure that the solutions meet both functional and technical requirements. You will leverage your deep expertise in Service Now to deliver high-quality, scalable, and efficient solutions that support business operations.
Key Responsibilities :
Lead the design, implementation, and delivery of Service Now solutions across various modules such as ITSM, ITOM, ITBM, HRSD, CSM, and others.
Collaborate with business stakeholders to understand requirements, define solution scope, and translate business needs into technical solutions.
Provide architectural leadership for Service Now implementations, ensuring best practices, scalability, and security.
Lead workshops and requirement gathering sessions with customers to define system architecture and integrations.
Develop high-level solution designs, including the integration of Service Now with third-party tools and platforms.
Oversee the customization and configuration of the Service Now platform based on client needs.
Support the project management team in estimating timelines, resource allocation, and delivering high-quality solutions within agreed timeframes.
Provide expert-level guidance to development teams, offering mentorship and direction on complex technical issues.
Ensure successful knowledge transfer to clients post-deployment, and provide ongoing support for system optimizations and improvements.
Stay up-to-date with the latest Service Now updates and trends to continuously improve the solutions offered.
Key Skills and Qualifications :
Experience : 8+ years of experience in IT service management (ITSM) and at least 4 years of hands-on experience as a Service Now Solutions Architect.
Technical Skills :
Expertise in Service Now platform features and modules such as ITSM, ITOM, ITBM, HRSD, CSM, and more.
Strong knowledge of Service Now configuration, scripting (Java Script, Glide, REST APIs), and integration capabilities.
Familiarity with Service Now's update sets, application development, and release management processes.
Experience with Service Now’s integration tools, including MID Servers, Web Services, and Integration Hub.
Strong understanding of ITIL best practices and how to apply them in Service Now.
Experience with Service Now’s security model and best practices for security.
Certifications :
Service Now Certified System Administrator (CSA) is mandatory.
Service Now Certified Application Developer (CAD) and Service Now Certified Implementation Specialist (CIS) in ITSM, ITOM, or other relevant modules are highly preferred.
Leadership & Communication :
Strong interpersonal and communication skills with the ability to engage and manage client relationships at all levels.
Excellent problem-solving skills with a focus on delivering scalable and sustainable solutions.
Experience in managing and mentoring development teams.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Desirable :
Experience in other enterprise systems (e.g., Salesforce, Jira, etc.) is a plus.
Experience working in an Agile development environment.
What We Offer :
Competitive salary and benefits package.
Opportunity to work on innovative projects with global clients.
A collaborative and inclusive work culture that values your ideas and contributions.
Professional development opportunities and access to Service Now training and certifications.
Flexible work-from-home and remote working options.
How to Apply :
If you are passionate about leveraging the power of Service Now to drive business transformation and have the skills to architect and deliver cutting-edge solutions, we would love to hear from you Please send your resume along with a cover letter to
Enterleap Consulting is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

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