Concierge
3 days ago
Company DescriptionA&B Luxury is a digital marketing agency dedicated to luxury and premium brands. We pride ourselves on making promises we keep, with a commitment to exceed client expectations without extra charges for additional efforts. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous focus on delivering measurable ROI, whether for brand exposure or specific transactions.Job description - Concierge (Gujarati + English)Role: Front-line concierge for HNI/VIP clients — routing requests, fixing problems, and orchestrating flawless experiences.Location: RemoteWhat you’ll doOwn client interactions: calls, WhatsApp, email; respond within SLA; close the loop.Arrange end-to-end concierge tasks: reservations, travel support, appointments, deliveries.Coordinate with suppliers/partners; negotiate practical outcomes without drama.Preempt issues: confirmations, reminders, backups; document everything in CRM.Escalate only when required; otherwise solve it yourself.Must-haves (non-negotiable)Fluent Gujarati + English (speaking, reading, writing).0–2 years in concierge/guest relations/front office/EA/hospitality.Good-to-haveLuxury hospitality or UHNI family office exposure.KPIs (how we’ll judge you)First-response time: ≤15 mins during shiftResolution time: ≤24 hrs for standard requestsClient satisfaction (CSAT): ≥4.7/5Task accuracy: ≥98% (no missed confirmations, names, times)Escalations due to preventable errors: 0/monthCompensation & perksPhone + travel reimbursements • Health cover • 12 paid leavesClear growth: Senior Concierge → Concierge Lead → Client Ops ManagerWork style we expectProactive, not reactive. You confirm before we ask.You protect client privacy diligently.
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Concierge
2 days ago
Ahmedabad, India A&B Luxury Full timeCompany DescriptionA&B Luxury is a digital marketing agency dedicated to luxury and premium brands. We pride ourselves on making promises we keep, with a commitment to exceed client expectations without extra charges for additional efforts. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous focus...
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Concierge
11 hours ago
Ahmedabad, India A&B Luxury Full timeCompany Description A&B Luxury is a digital marketing agency dedicated to luxury and premium brands. We pride ourselves on making promises we keep, with a commitment to exceed client expectations without extra charges for additional efforts. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous...
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Concierge
4 days ago
Ahmedabad, India A&B Luxury Full timeCompany Description A& B Luxury is a digital marketing agency dedicated to luxury and premium brands. We pride ourselves on making promises we keep, with a commitment to exceed client expectations without extra charges for additional efforts. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous...
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Concierge
4 days ago
Ahmedabad, India A&B Luxury Full timeCompany DescriptionA&B Luxury is a digital marketing agency dedicated to luxury and premium brands. We pride ourselves on making promises we keep, with a commitment to exceed client expectations without extra charges for additional efforts. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous focus...
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Concierge
3 days ago
Ahmedabad, India A&B Luxury Full timeCompany Description A&B Luxury is a digital marketing agency dedicated to luxury and premium brands. We pride ourselves on making promises we keep, with a commitment to exceed client expectations without extra charges for additional efforts. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous...
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Concierge
4 days ago
Ahmedabad, India A&B Luxury Full timeCompany Description A&B Luxury is a digital marketing agency dedicated to luxury and premium brands. We pride ourselves on making promises we keep, with a commitment to exceed client expectations without extra charges for additional efforts. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous...
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Concierge
5 days ago
Ahmedabad, India A&B Luxury Full timeCompany DescriptionA&B Luxury is a digital marketing agency dedicated to luxury and premium brands. We pride ourselves on making promises we keep, with a commitment to exceed client expectations without extra charges for additional efforts. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous focus...
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Concierge
5 days ago
Ahmedabad, India A&B Luxury Full timeCompany DescriptionA&B Luxury is a digital marketing agency dedicated to luxury and premium brands. We pride ourselves on making promises we keep, with a commitment to exceed client expectations without extra charges for additional efforts. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous focus...
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Concierge
4 days ago
Ahmedabad, India A&B Luxury Full timeCompany DescriptionA&B Luxury is a digital marketing agency dedicated to luxury and premium brands. We pride ourselves on making promises we keep, with a commitment to exceed client expectations without extra charges for additional efforts. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous focus...
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Concierge
3 days ago
Ahmedabad, India A&B Luxury Full timeCompany Description A&B Luxury is a digital marketing agency dedicated to luxury and premium brands. We pride ourselves on making promises we keep, with a commitment to exceed client expectations without extra charges for additional efforts. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous...
