Concierge
2 days ago
Company DescriptionA&B Luxury is a digital marketing agency dedicated to luxury and premium brands. We pride ourselves on making promises we keep, with a commitment to exceed client expectations without extra charges for additional efforts. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous focus on delivering measurable ROI, whether for brand exposure or specific transactions.Job description - Concierge (Gujarati + English)Role: Front-line concierge for HNI/VIP clients — routing requests, fixing problems, and orchestrating flawless experiences.Location: Remote- What you’ll doOwn client interactions: calls, WhatsApp, email; respond within SLA; close the loop.- Arrange end-to-end concierge tasks: reservations, travel support, appointments, deliveries.- Coordinate with suppliers/partners; negotiate practical outcomes without drama.- Preempt issues: confirmations, reminders, backups; document everything in CRM.- Escalate only when required; otherwise solve it yourself.- Must-haves (non-negotiable)Fluent Gujarati + English (speaking, reading, writing).- 0–2 years in concierge/guest relations/front office/EA/hospitality.- Good-to-haveLuxury hospitality or UHNI family office exposure.- KPIs (how we’ll judge you)First-response time: ≤15 mins during shift- Resolution time: ≤24 hrs for standard requests- Client satisfaction (CSAT): ≥4.7/5- Task accuracy: ≥98% (no missed confirmations, names, times)- Escalations due to preventable errors: 0/month- Compensation & perksPhone + travel reimbursements • Health cover • 12 paid leaves- Clear growth: Senior Concierge → Concierge Lead → Client Ops Manager- Work style we expectProactive, not reactive. You confirm before we ask.- You protect client privacy diligently.
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Concierge
3 days ago
Ahmedabad, India A&B Luxury Full timeCompany DescriptionA&B Luxury is a digital marketing agency dedicated to luxury and premium brands. We pride ourselves on making promises we keep, with a commitment to exceed client expectations without extra charges for additional efforts. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous focus...
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Concierge
14 hours ago
Ahmedabad, India A&B Luxury Full timeCompany Description A&B Luxury is a digital marketing agency dedicated to luxury and premium brands. We pride ourselves on making promises we keep, with a commitment to exceed client expectations without extra charges for additional efforts. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous...
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Concierge
4 days ago
Ahmedabad, India A&B Luxury Full timeCompany Description A& B Luxury is a digital marketing agency dedicated to luxury and premium brands. We pride ourselves on making promises we keep, with a commitment to exceed client expectations without extra charges for additional efforts. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous...
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Concierge
3 days ago
Ahmedabad, India A&B Luxury Full timeCompany Description A&B Luxury is a digital marketing agency dedicated to luxury and premium brands. We pride ourselves on making promises we keep, with a commitment to exceed client expectations without extra charges for additional efforts. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous...
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Concierge
5 days ago
Ahmedabad, India A&B Luxury Full timeCompany DescriptionA&B Luxury is a digital marketing agency dedicated to luxury and premium brands. We pride ourselves on making promises we keep, with a commitment to exceed client expectations without extra charges for additional efforts. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous focus...
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Concierge
5 days ago
Ahmedabad, India A&B Luxury Full timeCompany DescriptionA&B Luxury is a digital marketing agency dedicated to luxury and premium brands. We pride ourselves on making promises we keep, with a commitment to exceed client expectations without extra charges for additional efforts. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous focus...
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Concierge
4 days ago
Ahmedabad, India A&B Luxury Full timeCompany DescriptionA&B Luxury is a digital marketing agency dedicated to luxury and premium brands. We pride ourselves on making promises we keep, with a commitment to exceed client expectations without extra charges for additional efforts. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous focus...
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Concierge
4 days ago
Ahmedabad, India A&B Luxury Full timeCompany Description A&B Luxury is a digital marketing agency dedicated to luxury and premium brands. We pride ourselves on making promises we keep, with a commitment to exceed client expectations without extra charges for additional efforts. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous...
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Concierge
3 days ago
Ahmedabad, India A&B Luxury Full timeCompany Description A&B Luxury is a digital marketing agency dedicated to luxury and premium brands. We pride ourselves on making promises we keep, with a commitment to exceed client expectations without extra charges for additional efforts. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous...
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Concierge (Nights)
3 days ago
Ahmedabad, India A&B Luxury Full timeCompany Description A&B Luxury is a digital marketing agency dedicated to luxury and premium brands. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous focus on delivering measurable ROI, whether for brand exposure or specific transactions. Job description - Concierge (Gujarati +...
