Concierge
4 days ago
A&B Luxury is a digital marketing agency dedicated to luxury and premium brands. We pride ourselves on making promises we keep, with a commitment to exceed client expectations without extra charges for additional efforts. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous focus on delivering measurable ROI, whether for brand exposure or specific transactions.
Job description - Concierge (Gujarati + English)
Role: Front-line concierge for HNI/VIP clients — routing requests, fixing problems, and orchestrating flawless experiences.
Location: Remote
What you’ll doOwn client interactions: calls, WhatsApp, email; respond within SLA; close the loop.
Arrange end-to-end concierge tasks: reservations, travel support, appointments, deliveries.
Coordinate with suppliers/partners; negotiate practical outcomes without drama.
Preempt issues: confirmations, reminders, backups; document everything in CRM.
Escalate only when required; otherwise solve it yourself.
Must-haves (non-negotiable)Fluent Gujarati + English (speaking, reading, writing).
0–2 years in concierge/guest relations/front office/EA/hospitality.
Good-to-haveLuxury hospitality or UHNI family office exposure.
KPIs (how we’ll judge you)First-response time: ≤15 mins during shift
Resolution time: ≤24 hrs for standard requests
Client satisfaction (CSAT): ≥4.7/5
Task accuracy: ≥98% (no missed confirmations, names, times)
Escalations due to preventable errors: 0/month
Compensation & perksPhone + travel reimbursements • Health cover • 12 paid leaves
Clear growth: Senior Concierge → Concierge Lead → Client Ops Manager
Work style we expectProactive, not reactive. You confirm before we ask.
You protect client privacy diligently.
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Ahmedabad, India A&B Luxury Full timeCompany DescriptionA&B Luxury is a digital marketing agency dedicated to luxury and premium brands. We pride ourselves on making promises we keep, with a commitment to exceed client expectations without extra charges for additional efforts. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous focus...
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Ahmedabad, India A&B Luxury Full timeCompany Description A&B Luxury is a digital marketing agency dedicated to luxury and premium brands. We pride ourselves on making promises we keep, with a commitment to exceed client expectations without extra charges for additional efforts. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous...
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Ahmedabad, India A&B Luxury Full timeCompany Description A& B Luxury is a digital marketing agency dedicated to luxury and premium brands. We pride ourselves on making promises we keep, with a commitment to exceed client expectations without extra charges for additional efforts. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous...
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Ahmedabad, India A&B Luxury Full timeCompany Description A&B Luxury is a digital marketing agency dedicated to luxury and premium brands. We pride ourselves on making promises we keep, with a commitment to exceed client expectations without extra charges for additional efforts. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous...
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Concierge
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Ahmedabad, India A&B Luxury Full timeCompany Description A&B Luxury is a digital marketing agency dedicated to luxury and premium brands. We pride ourselves on making promises we keep, with a commitment to exceed client expectations without extra charges for additional efforts. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous...
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Concierge
5 days ago
Ahmedabad, India A&B Luxury Full timeCompany DescriptionA&B Luxury is a digital marketing agency dedicated to luxury and premium brands. We pride ourselves on making promises we keep, with a commitment to exceed client expectations without extra charges for additional efforts. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous focus...
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Concierge
5 days ago
Ahmedabad, India A&B Luxury Full timeCompany DescriptionA&B Luxury is a digital marketing agency dedicated to luxury and premium brands. We pride ourselves on making promises we keep, with a commitment to exceed client expectations without extra charges for additional efforts. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous focus...
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Ahmedabad, India A&B Luxury Full timeCompany DescriptionA&B Luxury is a digital marketing agency dedicated to luxury and premium brands. We pride ourselves on making promises we keep, with a commitment to exceed client expectations without extra charges for additional efforts. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous focus...
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Ahmedabad, India A&B Luxury Full timeCompany Description A&B Luxury is a digital marketing agency dedicated to luxury and premium brands. We pride ourselves on making promises we keep, with a commitment to exceed client expectations without extra charges for additional efforts. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous...
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Concierge (Nights)
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Ahmedabad, India A&B Luxury Full timeCompany Description A&B Luxury is a digital marketing agency dedicated to luxury and premium brands. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous focus on delivering measurable ROI, whether for brand exposure or specific transactions. Job description - Concierge (Gujarati +...
