Customer service executive

2 days ago

Ahmedabad, India On2Cook India Pvt Ltd Full time

Type: Full-time; 5 days a week. Location : Ahmedabad; Immediate relocation needed if applying from other locations. Industry : Kitchen Appliances Experience : 1-3 years Open Positions : 1 Salary : 25k-40k Job Summary : We are seeking an enthusiastic and dedicated Customer Experience Executive to join our team. The ideal candidate will be a top-tier professional who excels in delivering outstanding customer management and enhancing our brand's reputation. To thrive in this role, one should possess a deep understanding of customer engagement channels and bring Kitchen Appliance industry experience. Your expertise will be pivotal in ensuring exceptional customer interactions and fostering a positive brand image. Key Responsibilities: Manage Customer Interactions: Managing inbound customer calls, emails, and chats, answering inquiries, and providing product info faster than a speeding bullet. Resolve Issues Proactively: Resolve customer complaints and issues in a timely and effective manner, taking proactive steps to maintain positive customer experience. Collaborate Cross-Functionally: Collaborating with IT developers as well as the production, marketing and sales team to enhance customer service and brand awareness and manage outbound relationships, providing an exceptional experience that leads to repeat sales. Order Processing: Process orders, returns, and exchanges efficiently and accurately, documenting processes and logging technical issues, as well as customer compliments and complaints. Track Customer Journeys: Tracking customer experiences across online and offline channels, devices and touchpoints. Collaborate with internal teams to address customer needs and improve service delivery. Align Strategies: Align customer experience strategies with marketing initiatives and informing customers regarding new product features and functionalities. Analyse Feedback: Analyzing customer feedback on product ranges and new releases and provide feedback and suggestions to enhance the customer experience, making it better, stronger, and faster. Stay Updated: Stay informed about current industry trends, product updates, company policies, and new CRM technologies. Qualifications & Desired Skills: Bachelor’s Degree (preferably in F&B, Culinary operations, technical fields, Business, communications, or a related field is preferred. Previous experience in customer service, customer experience specialist or a similar customer support role. Excellent communication, collaboration and problem-solving skills. Experience in in gathering and interpreting customer experience information and should have a client-centered approach. Proficient in using customer service software, CX and CRM software. Pro at Microsoft Office Suite. Ability to multitask and manage time effectively. Knowledge of commercial cooking appliances or a related industry is a plus. Benefits: Competitive salary and performance-based incentives. Opportunities for career growth and advancement. Comprehensive training and development programs. A supportive and collaborative work environment About On2 Cook: On2cook India Pvt Ltd, is a funded Startup, involved in the business of manufacturing Kitchen products, with a distribution plan in 100 countries over the next 3 years. “On2 Cook” is an award-winning FASTEST COOKING DEVICE in the world (Patent granted in US & UK) that uses a Revolutionary Combination Cooking Technology: Microwave lid + flame base/ induction base saving up to 70 percent of cooking time and up to 40 percent cumulative energy in preparing healthier food (retaining color, texture, water soluble nutrients etc.) Some of the Awards & Recognitions: Showcased in CES 2022, Las Vegas and was the most celebrated Invention Created Waves in SHARK TANK INDIA Season 1 Silver Winner at IF Award for On2 Cook: The World’s Fastest Cooking Device, 2021 Diamond Winner at British Invention Show for On2 Cook: The World’s Fastest Cooking Device, 2021 Silver Award for On2 Cook: World’s Fastest Cooking Device at the 14th International Design Awards (IDA), 2020 You can watch some of this in the following video ( If you are passionate about AI, Kitchen Automation & Cooking Space If you want to have fun while building a Unicorn If you are a creative mind & want to make a difference If you are passionate about AI, Kitchen Automation & Cooking Space Join On2 Cook and help us revolutionize the culinary world, one phone call at a time Apply now and let's cook up some success together On2 Cook India Private Ltd is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills and treat all of them fairly and we do not discriminate based on race, color, religion, sex, national origin, age, disability, or genetic information

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