Major Incident Manager

2 weeks ago


tamil nadu, India Tata Consultancy Services Full time
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.
What we are looking for
Role: Major Incident Manager
Experience Range: 4 – 7 Years
Location: Chennai/Mumbai
Must-Have:
Knowledge on Service Design, Service Transition, Service Operations & CSI
Experience in handling Problem management, Change management, Service Level Management, Capacity Management, Knowledge Management, Availability Management
Good exposure to MS office tools
ITIL Foundation Certification
Must have reporting capabilities and ability to present the reports.
Must have strong communication skills along with email etiquette.
Should be proactive thought process oriented
Strong team player
Basic knowledge of technical platforms like Windows, Network, Unix, DBA, Storage
Good-to-Have:
Good understanding on Service Management Processes
ITIL Intermediate & Expert level certification
Basic knowledge on Lean, Six Sigma & other quality process
Exposure in preparation on process documents, SOP etc….
Role descriptions / Expectations from the Role :
1. Team player with individual contribution scope on implementing & delivering ITSM processes
2. Preparing Dashboards, reports and on time delivery of the reports
Establishing excellent coordination between supplier and client partner
3 . Service improvements
Interested candidates pls share your cv to mailid: with subject " Major Incident Manager" for further Discussion

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