Incident Coordinator

4 months ago


Alwarpet Chennai Tamil Nadu, India Professional Couriers Network Limited Full time

Should be a Graduate in IT or Computer Science or Relevant Knowledge
- Should know to speak in Hindi (mandatory)
- Establish ownership of Incidents, Problems or Changes involving multiple stations
- Monitor records lifecycle by ensuring incidents, problems and changes are identified, recorded and tracked to completion in line with agreed resolution plans
- Perform quality checks of records and produce consolidated reporting including observations and findings
- Perform regular process reviews, escalate deviations, and address all process queries or gaps
- Produce regular reporting of process review findings
- Identify process enhancements and improvement opportunities
- Ensure process awareness and training including communication of strategic process changes to all stakeholders
- Build and maintain effective working relationships with end users and suppliers
- 4+ years full-time experience including management or project management experience
- Experience in leading information security incident handling, forensic analysis, or auditing
- Experience in information security and technical aspects thereof
- Knowledge of incident management standards and processes

**Job Types**: Full-time, Permanent

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Application Question(s):

- Experience in Ticketing Tools - Jeera

**Experience**:

- total work: 2 years (required)

**Language**:

- Hindi (required)

License/Certification:

- ITIL Certification (preferred)

Work Location: In person


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