Incident Resolution Specialist
5 days ago
Tata Consultancy Services is seeking an experienced Major Incident Manager to join our team. The successful candidate will be responsible for managing major incidents, ensuring minimal service impact, and driving continuous improvement in our incident management process.
Key Responsibilities:
- Act as a Single Point of Contact (SPOC) to provide status updates during major incidents.
- Collaborate with Resolver Groups to discuss and resolve major incidents effectively.
- Communicate regularly with key stakeholders on the status of major incidents and after service restoration.
- Coordinate with Subject Matter Experts (SMEs) to achieve speedy resolution of major incidents.
- Evaluate the effectiveness of our incident management process and identify areas for improvement.
- Analyze root causes of major incidents and recommend corrective actions.
- Develop and maintain Standard Operating Procedures (SOPs) to ensure consistency and quality in our incident management process.
Requirements:
- Strong analytical and problem-solving skills to manage complex incidents.
- Excellent communication and interpersonal skills to collaborate with cross-functional teams.
- Ability to work in a 24/7 shift schedule and adapt to changing priorities.
- Proven experience in incident management, preferably in a IT services company.
Benefits:
- A competitive salary of ₹1,200,000 per annum.
- Ongoing training and development opportunities to enhance your skills.
- A collaborative and dynamic work environment that fosters growth and innovation.
About Us:
Tata Consultancy Services is a leading global IT services company dedicated to helping businesses transform and thrive in a rapidly changing world. We offer a range of services, including consulting, digital, and technology solutions, to help our clients improve their operations and achieve their goals.
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