Active Directory_ AAD Engineer

2 weeks ago

tamil nadu, India Tata Consultancy Services Full time

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

What we are looking for

Role: Active Directory_ AAD Engineer

Experience Range: 7 – 10 Years

Location: Bangalore/chennai

Must Have:

Key Skills/Knowledge:

- 7-10 years of experience in IT Service Management or Incident Management roles.
- Experience with managing high-severity incidents in a fast-paced environment.
- Strong understanding of ITIL principles (certification preferred).

Job Purpose and primary objectives:

1. Incident Response Management:

- Take full responsibility for managing and coordinating the response to major incidents to minimize the impact on business operations.
- Lead and direct all activities during the major incident, including engaging appropriate resources, ensuring effective communication, and maintaining a sense of urgency.
- Ensure root cause analysis (RCA) is conducted post-incident to identify the underlying cause and create an action plan to prevent recurrence.

2. Communication and Stakeholder Engagement:

- Serve as the primary point of contact for major incidents, providing clear, timely updates to key stakeholders, including executives, technical teams, and business users.
- Manage internal and external communication channels during incidents to keep everyone informed about progress, next steps, and resolutions.
- Conduct post-incident reviews and provide detailed incident reports to senior management.

3. Coordination and Collaboration:

- Facilitate cross-functional collaboration with support teams, service delivery teams, and third-party vendors to resolve incidents as quickly as possible.
- Coordinate with service desk teams to ensure the correct prioritization of incidents and escalation when needed.
- Ensure timely handover of incident resolution activities between teams and shifts.

4. Process Improvement:

- Drive continuous improvement by analyzing incident trends, identifying common issues, and implementing preventive actions to reduce the frequency and impact of major incidents.
- Develop and maintain incident management processes, ensuring they align with ITIL best practices or other industry standards.
- Lead training and awareness programs for staff on incident management best practices.

5. Documentation and Reporting:

- Maintain accurate records of major incidents, including incident timelines, actions taken, and resolution details.
- Generate regular performance reports and key metrics (such as Mean Time to Resolve (MTTR)) for senior management.
- Ensure proper documentation for any changes implemented as part of incident resolution.

6. Incident Lifecycle Management:

- Ensure that major incidents are escalated to the appropriate levels within agreed timeframes.
- Manage the entire lifecycle of major incidents from identification, classification, resolution, and closure.
- Perform follow-up actions on incidents to ensure lessons learned are applied, and future incidents are mitigated or prevented.

Interested candidates pls share your cv to mailid: c.nayana@tcs.com with subject "Active Directory_ AAD Engineer" for further Discussion

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