Assistant vice president

1 month ago

Bengaluru, India Mashreq Full time
Job Purpose :-- We are 24 x 7 technology service management operation unit of the Bank. We are focused on Service availability and ensure uninterrupted Technology Services to our Staffs and Customers through ITIL process governance, leading service improvements and driving automation with an aim to provide world class customer and employee experience.
We support several business groups and operation units with varied applications usage
patterns that are built on multiple technology stacks. These services/applications are
created via traditional, scrum and agile development methodologies, hosted and managed on private, public & hybrid cloud and also on-prem data centers across our operational geographies including UAE, Egypt, UK, USA, HK, India and other international locations.
As a senior manager in Service Management, in our fast-paced leadership team, you will be responsible for managing ITIL processes - Change Management and Service Transition. Take actions to identify opportunities to improve process controls and simplify process. You will track and improve successful implementation of technology changes in the Bank. You will also establish and review the root cause of change failures and incidents related to change, identify preventive actions and will drive improvements working with relevant teams. You will be entrusted to drive Service Transition process to ensure non-functional requirements are addressed prior to production go-live. Defining process KPIs and developing MIS dashboards working with MIS team.
As a leader, coach, and mentor, you will provide your team with the objectives on
department’s goals aligned to company’s strategic direction. You will also be providing
necessary support to your team in achieving the targets and meeting their learning &
development needs. This critical leadership role will directly report to Head – Technology
Service Management.
Key Result Areas
- Incident Management: Effective management of 24 X7 incident management.
- Continuous improvement of process controls and comms protocols of Incident
- Management, including Technology and Business updates. Take complete ownership of the Incidents from Start to End in recording, prioritizing, categorizing, Communicating, escalating, and driving the incident towards resolution. Take complete charge of the Major incident call and manage it skillfully. Take actions to proactively identify issues working with Command Center including the improvement of the monitoring. Improve Customer and Employee experience by proactively detecting service issues through CRM dashboards and Service tickets analysis, take prompt actions with relevant teams.
- Problem Management: Continuous improvement of Problem management by
- strengthening RCAs to aim prevention of similar incidents in future. The analysis and actions both should address root cause and contributory causes. Collaboration with Change management for RCAs of incidents related to change. Identify the gaps in monitoring and drive relevant actions. Drive Service ticket volume reduction for performance and outage related issues. Drive thematic Service improvements and minimize impacts to our customers and employees. Ensure the completion of the preventive measures within the agreed timelines. Ensure the knowledge articles like KEDB are maintained for the reference of the stakeholders.
- Stakeholders Engagement / Management: Educate the Incident process and Problem Management to stakeholders. Establish feedback system to gather opportunities for improvement.
- Risks, Audit and Control Compliance: Process Risks are proactively managed without any delays. Any observations of Internal and External audit to be addressed within the stipulated time.
- Service Reporting: Define KPIs and work with MIS team to produce interactive
- dashboards and presentations for different stakeholders including senior executives. Drive improvements based on KPIs.
- Team Management: Provide team clarity about their deliverables, identify their
- development needs, and do regular check-ins. Ensure compliance of mandatory
- learning and annual leave.
- Coordinating and prioritizing work as per the business criticality and completing
- assigned tasks within the timelines.
- Perform analysis to proactively identify the issues and take necessary actions to fix it.
- Identify the Gaps, prepare Service Improvement plans with measurable outcomes and work with SMEs to close it and to improve the overall experience.
- Identify the areas of redundant manual effort and work towards automating it. Support the team’s objectives and prepare periodical management reports
Operating Environment, Framework and Boundaries, Working Relationships
- The role is challenged continuously by fast-paced working environment, meeting the changing demands of our stakeholders.
- The role requires the person to operate independently with minimal supervision.
- The person in this role interacts with technology, CXCG, OPS, CPD, Audit, ISG, Risk, HR, and Finance teams. Effective stakeholder’s engagement is key to success in this role.
- Enhance collaboration and coordination with support functions like CPD, Audit, HR, Risk Management, and Information Security.
Problem Solving
- Analyze the issues with problem solving skills and can drive improvements.
- Should be able to present the findings and resolutions to senior management and stakeholders.
- Negotiation and conflict resolution in the interest of Bank.
Knowledge, Skills and Experience
- The incumbent should be self-driven with 14+ experience in service management
- designing, defining, and driving ITIL processes, preferably from Banking Industry.
- Understanding relevant industry standards and practices is desirable.
- Significant experience in leading support for large, complex, multi-functional
- environments.
- Prior meaningful technology and business/industry work experience including
- experience in Incident and Problem management. Experience in driving service
- improvements based on incident trends and themes.
- Knowledge & experience in Proactive incident management will be desirable.
- Demonstrable experience attracting, hiring, retaining, and leading top process and engineering talent.
- Experience with Scrum, Kanban, or other Agile development techniques would be
- desired (but not mandatory).
- Knowledge of financial industry standards and business practices.
- Ability to build positive relationships with own team, business, and technology
- partners.
- Understanding of infrastructure (IAAS), platform (Paa S), Software (SAAS) and function (Faa S) service offerings.
- Experience in establishing Management Information System and defining KPIs.
- The candidate must be able to multitask, handle changing priorities and work
- independently in a fast-changing environment.

  • Assistant Vice President

    3 weeks ago

    Kolkata, Bengaluru / Bangalore, India T & M Services Consulting Private Limited Full time

    We have opening for Assistant Vice President (Transaction Banking Sales) for Indian Bank on Contractual BasisDesignation - Assistant Vice President (Transaction Banking Sales)Educational QualificationGraduation (in any discipline). Preference would be given tocandidates with a MBA / Post GraduateDiploma / degree in Management / Chartered...

  • Vice President Marketing

    3 weeks ago

    Bengaluru, India Zanskar Securities Full time

    Job Title: Vice President - MarketingLocation: Bangalore, IndiaReporting To: CEOIndustry: Fintech / Investment TechAbout Us:Zanskar Tech is a core entity of the Zanskar group, focused on advancing technology in trading and financial services. It works alongside Zanskar Research and Zanskar Securities to drive innovation and efficiency in fintech and trading...

  • Vice President

    6 months ago

    Bengaluru, India HSBC Full time

    Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...

  • Assistant vice president human resources

    7 days ago

    Bengaluru, India Ffreedom App Full time

    Join Us as AVP - HR at ffreedom app. Position: Assistant Vice President – Human ResourcesLocation: Bangalore (Work from office)Why the ffreedom app?Join a purpose-driven organization transforming lives by empowering millions with practical farming, business, and personal finance skills. With 18 million app users, 12 million You Tube subscribers, 300...

  • Vice President, Financial Planning

    2 months ago

    Bengaluru, India Novo Nordisk AS Full time

    Are you a seasoned finance leader with a passion for driving innovation in financial planning and analytics? Do you have the expertise to lead a global team and shape strategic business decisions in a dynamic environment? Does the opportunity to make a lasting impact at a leading pharmaceutical company excite you? If so, we have an exciting opportunity for...

  • Executive Assistant

    8 months ago

    Bengaluru, India Oracle Full time

    Provides administrative support to an Oracle Executive Vice President, Senior Vice President or Vice President in non-US locations to relieve and assist with complex details and administrative job duties. Handles details of a highly confidential and critical nature. Collects and prepares sensitive information for use in discussions and meetings with the...

  • Assistant Vice President

    2 months ago

    Bengaluru, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Vice President Marketing

    3 weeks ago

    Bengaluru, India Zanskar Securities Full time

    Job Title: Vice President - MarketingLocation: Bangalore, IndiaReporting To: CEOIndustry: Fintech / Investment TechAbout Us:Zanskar Tech is a core entity of the Zanskar group, focused on advancing technology in trading and financial services. It works alongside Zanskar Research and Zanskar Securities to drive innovation and efficiency in fintech and trading...

  • Vice President Marketing

    3 weeks ago

    Bengaluru, India Zanskar Securities Full time

    Job Title: Vice President - MarketingLocation: Bangalore, IndiaReporting To: CEOIndustry: Fintech / Investment TechAbout Us:Zanskar Tech is a core entity of the Zanskar group, focused on advancing technology in trading and financial services. It works alongside Zanskar Research and Zanskar Securities to drive innovation and efficiency in fintech and trading...

  • Vice President Marketing

    3 weeks ago

    Bengaluru, India Zanskar Securities Full time

    Job Title: Vice President - Marketing Location: Bangalore, India Reporting To: CEO Industry: Fintech / Investment Tech About Us: Zanskar Tech is a core entity of the Zanskar group, focused on advancing technology in trading and financial services. It works alongside Zanskar Research and Zanskar Securities to drive innovation and efficiency in fintech and...

  • : Vice President of Semiconductor Turnkey Solutions

    1 month ago

    Bengaluru, India Mulya Technologies Full time

    Vice President of Semiconductor Turnkey SolutionsLocation: BangalorePosition: Vice President of Semiconductor Turnkey Solutions** **Company Overview:** We are at the forefront of innovation in the semiconductor industry, providing unparalleled turnkey solutions that empower our clients to achieve groundbreaking results. As a leader in System-on-Chip (SoC)...

  • Vice president

    4 weeks ago

    Bengaluru, India Capstone Property Recruitment Full time

    Job Title: Vice President – DesignLocation: BangaloreSalary: Up to £56,000 per annum PA (take home after tax) + accommodation + benefitsReporting to: Senior Vice President – Design & Product DevelopmentReportees: Senior General Manager (SGM), General Manager (GM) across all verticals in the Department of...

  • Assistant Vice President Sales

    3 months ago

    Bengaluru, India AdvantageClub.ai Full time

    About the Company:A pioneer in the Employee Rewards and Engagement category, AdvantageClub.ai wasestablished in 2016. Headquartered in the heart of the tech world, San Francisco, wehave consistently pushed the boundaries of innovation and expanded our global footprintwhile delivering cutting-edge solutions to clients worldwide.AdvantageClub.ai boasts backing...

  • Assistant Vice President Sales

    3 months ago

    Bengaluru, India AdvantageClub.ai Full time

    About the Company: A pioneer in the Employee Rewards and Engagement category, AdvantageClub.ai was established in 2016. Headquartered in the heart of the tech world, San Francisco, we have consistently pushed the boundaries of innovation and expanded our global footprint while delivering cutting-edge solutions to clients worldwide. AdvantageClub.ai boasts...

  • Technical Vice President

    1 month ago

    Bengaluru, Karnataka, India Tata AIA Life Insurance Full time

    Job Title: Technical Vice PresidentJob DescriptionWe are seeking a highly skilled Technical Vice President to lead our mobile application development team at Tata AIA Life Insurance. As a key member of our organization, you will be responsible for architecting and building performant mobile applications on both iOS and Android platforms using ReactJS.Key...

  • Assistant Vice President Human Resources

    1 week ago

    Bengaluru, India ffreedom app Full time

    Join Us as AVP - HR at ffreedom app.Position: Assistant Vice President – Human ResourcesLocation: Bangalore (Work from office)Why the ffreedom app?Join a purpose-driven organization transforming lives by empowering millions with practical farming, business, and personal finance skills. With 18 million app users, 12 million YouTube subscribers, 300 million...

  • Assistant Vice President Human Resources

    7 days ago

    Bengaluru, India ffreedom app Full time

    Join Us as AVP - HR at ffreedom app.Position: Assistant Vice President – Human ResourcesLocation: Bangalore (Work from office)Why the ffreedom app?Join a purpose-driven organization transforming lives by empowering millions with practical farming, business, and personal finance skills. With 18 million app users, 12 million YouTube subscribers, 300 million...

  • Assistant Vice President Human Resources

    1 week ago

    Bengaluru, India ffreedom app Full time

    Join Us as AVP - HR at ffreedom app. Position: Assistant Vice President – Human Resources Location: Bangalore (Work from office) Why the ffreedom app? Join a purpose-driven organization transforming lives by empowering millions with practical farming, business, and personal finance skills. With 18 million app users, 12 million YouTube subscribers, 300...

  • Senior Relationship Manager/ Assistant Vice President

    4 weeks ago

    Bengaluru, India Marsh India Full time

    We are seeking a talented individual to join our Marsh Multinational team atMarsh India Insurance Brokers Pvt Ltd . This role will be based in Bengaluru.Senior Relationship Manager / Assistant Vice President / Vice President - Marsh MultinationalWe will count you to:Identify client needs and develop action plan for servicing themResponsible for new business...

  • Assistant vice president operations

    7 days ago

    Bengaluru, India SmartQ Full time

    About Smart QWe are a leading B2 B food tech company built on 4 pillars-great people, great food, great experience, and greater good. Solving complex business problems with our hearts and analyzing possible solutions with our minds lie in our DNA. We are on the perpetual route of serving our clients wholeheartedly. Armed with the stability of an MNC and the...