Customer Support Executive

1 month ago

Bangalore, India Silvermine Group Full time

Job description – Customer Support Executive (US Voice process) About Us Silvermine Group is a more than 15 years old SaaS Company that's building E-commerce, SaaS companies in the cloud for the US market and helping companies bring offline processes online, saving time and money. We bring modern Internet software to main streets across America. Since our founding over a decade ago in Wilton, Connecticut, we have empowered our employees to make decisions that serve our customer’s interests first. Learn more about us. Please find the URLs below for your reference Software Product offering from Silvermine Group eform2290 Company URL: Roles and Responsibilities ● Resolving customer queries over Voice, Email and Chat ● Ensure Zero compliance issues in terms of call quality ● Conduct activities and plan strategy to bring improvement in the teams assigned ● Should be flexible with rotational shifts ● Excellent verbal, written, and interpersonal communication skills in English Skills Required: ● Minimum 2-6 years of proven track record of International cold calling experience ● Exceptional customer service, active listening, and verbal and written communication skills, and professional ● phone voice ● Proficiency with computers, especially with CRM software, and strong typing skills ● Outstanding negotiation skills with the ability to resolve issues and address complaints ● Strong time management and decision-making skills ● Ability to ask prying questions and diffuse tense situations ● Adaptability and accountability Qualifications: Any Graduate

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