BI & Reporting Analyst

5 days ago

Noida, India Ingenico Full time

Job Summary:

We are looking for a skilled and analytical BI & Reporting Analyst to support our Customer Support and team through advanced reporting, visualization, and data insights. This role is critical in translating ITIL-aligned support data into actionable dashboards and reports to drive performance, SLA adherence, and continuous improvement.

Key Responsibilities:

  • Design, build, and maintain interactive dashboards in Power BI that visualize KPIs across Incident, Problem, Change, and Request Management processes.
  • Collaborate with ITSM and Customer Support teams to identify reporting needs aligned with ITIL practices and service goals.
  • Translate raw data from ITSM tools (e.g., Jira Service Management, ServiceNow, BMC Remedy, ) into clean, structured datasets suitable for reporting.
  • Provide insights into support performance, SLA compliance, ticket volumes, resolution times, backlog trends, and user satisfaction metrics.
  • Develop data models, queries, and metrics that support operational and strategic decision-making.
  • Ensure accuracy, consistency, and availability of real-time and historical data for dashboards and reports.
  • Document and maintain data definitions, report logic, and dashboard usage guidelines.
  • Support audits, compliance tracking, and executive reporting with on-demand and scheduled data visualizations.
  • Continuously identify opportunities to automate reporting and improve data accessibility and storytelling.

Required Qualifications:

  • 6+ years of hands-on experience designing Power BI dashboards and reports, preferably in an IT or customer support-focused organization.
  • Strong knowledge of ITIL frameworks and ITSM processes (especially Incident, Problem, and Change Management).
  • Experience working with ITSM platforms such as Jira Service Management, ServiceNow, or BMC .
  • Understanding of support operations, service metrics (SLAs, KPIs), and reporting requirements in customer support or service desk environments.
  • Strong analytical thinking and attention to detail.
  • Familiarity with Excel, SQL, and other data tools.

Preferred Qualifications:

  • ITIL Foundation Certification (v3 or v4).
  • Experience with automated data pipelines or ETL tools.
  • Experience integrating data from multiple systems (CRM, ITSM, HR systems, etc.).
  • Familiarity with tools like Tableau or Excel VBA as secondary platforms.

  • BI & Reporting Analyst

    14 hours ago

    Noida, India Ingenico Full time

    Job Summary:We are looking for a skilled and analytical BI & Reporting Analyst to support our Customer Support and team through advanced reporting, visualization, and data insights. This role is critical in translating ITIL-aligned support data into actionable dashboards and reports to drive performance, SLA adherence, and continuous improvement.Key...

  • BI & Reporting Analyst

    2 weeks ago

    Noida, Uttar Pradesh, India Ingenico Full time

    Job Summary:We are looking for a skilled and analytical BI & Reporting Analyst to support our Customer Support and team through advanced reporting, visualization, and data insights. This role is critical in translating ITIL-aligned support data into actionable dashboards and reports to drive performance, SLA adherence, and continuous improvement.Key...

  • BI & Reporting Analyst

    4 weeks ago

    Noida, Uttar Pradesh, India Ingenico Full time

    Job Summary: We are looking for a skilled and analytical BI & Reporting Analyst to support our Customer Support and team through advanced reporting, visualization, and data insights. This role is critical in translating ITIL-aligned support data into actionable dashboards and reports to drive performance, SLA adherence, and continuous improvement. Key...

  • BI & Reporting Analyst

    2 days ago

    Noida, India Ingenico Full time

    Job Summary: We are looking for a skilled and analytical BI & Reporting Analyst to support our Customer Support and team through advanced reporting, visualization, and data insights. This role is critical in translating ITIL-aligned support data into actionable dashboards and reports to drive performance, SLA adherence, and continuous improvement. Key...

  • BI & Reporting Analyst

    4 days ago

    Noida, India Ingenico Full time

    Job Summary:We are looking for a skilled and analytical BI & Reporting Analyst to support our Customer Support and team through advanced reporting, visualization, and data insights. This role is critical in translating ITIL-aligned support data into actionable dashboards and reports to drive performance, SLA adherence, and continuous improvement.Key...

  • Senior/Lead BI Analyst

    1 week ago

    Noida, Uttar Pradesh, India Pine Labs Full time

    Job Description BI Analyst- (Senior Engineer/ Lead)We at Pine Labs are looking for those who share our core belief - Every Day is Game day. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.Role Purpose :We are looking for a Sr. BI Analyst / Lead who will be...

  • Power Bi Analyst

    2 weeks ago

    Delhi, NCR, Noida, India Ozlf Global Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a skilled and detail-oriented Power BI Analyst to join our Team. The ideal candidate will play a key role in transforming raw financial and invoicing data into actionable insights, dashboards and reports to support business decisions.KEY RESPONSIBILITIES:Develop, design, and maintain interactive Power BI dashboards and financial reports...

  • Bharuwa Solutions

    4 days ago

    Noida, India Bharuwa Solutions Pvt Ltd Full time

    Data Analyst Power BI + PostgreSQLExperience : 6+ YearsEmployment Type : Full-timeJob Overview :We are seeking a highly skilled Data Analyst with over 6 years of experience, specializing in Power BI and PostgreSQL. You will be instrumental in transforming complex data into actionable insights, designing robust data models, and building impactful dashboards....

  • BI Professional

    2 weeks ago

    Noida, Uttar Pradesh, India beBeeData Full time ₹ 15,00,000 - ₹ 20,00,000

    Power BI DeveloperWe are seeking a skilled Data Analyst to create and maintain interactive dashboards and reports using Power BI.About the Role:Design and implement data visualizations to effectively communicate business insights to stakeholders.Develop and optimize DAX formulas for data modeling and analysis.Collaborate with cross-functional teams to...

  • Power BI Developer

    2 weeks ago

    Noida, Uttar Pradesh, India Coforge Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role -Power BI DeveloperSkills -Power BI, DAX, SQLJob Locations -Pune, Greater Noida & HyderabadExperience -6+ yearsDescription -Develop, design, and implement interactive Power BI dashboards and reports based on business requirements and data insights.Collaborate with business analysts and stakeholders to gather and translate reporting requirements into...