BI & Reporting Analyst

1 day ago

Noida, Uttar Pradesh, India Ingenico Full time
Job Summary:

We are looking for a skilled and analytical BI & Reporting Analyst to support our Customer Support and team through advanced reporting, visualization, and data insights. This role is critical in translating ITIL-aligned support data into actionable dashboards and reports to drive performance, SLA adherence, and continuous improvement.

Key Responsibilities:

- Design, build, and maintain interactive dashboards in Power BI that visualize KPIs across Incident, Problem, Change, and Request Management processes.
- Collaborate with ITSM and Customer Support teams to identify reporting needs aligned with ITIL practices and service goals.
- Translate raw data from ITSM tools (e.g., Jira Service Management, ServiceNow, BMC Remedy, ) into clean, structured datasets suitable for reporting.
- Provide insights into support performance, SLA compliance, ticket volumes, resolution times, backlog trends, and user satisfaction metrics.
- Develop data models, queries, and metrics that support operational and strategic decision-making.
- Ensure accuracy, consistency, and availability of real-time and historical data for dashboards and reports.
- Document and maintain data definitions, report logic, and dashboard usage guidelines.
- Support audits, compliance tracking, and executive reporting with on-demand and scheduled data visualizations.
- Continuously identify opportunities to automate reporting and improve data accessibility and storytelling.

Required Qualifications:

- 6+ years of hands-on experience designing Power BI dashboards and reports, preferably in an IT or customer support-focused organization.
- Strong knowledge of ITIL frameworks and ITSM processes (especially Incident, Problem, and Change Management).
- Experience working with ITSM platforms such as Jira Service Management, ServiceNow, or BMC.
- Understanding of support operations, service metrics (SLAs, KPIs), and reporting requirements in customer support or service desk environments.
- Strong analytical thinking and attention to detail.
- Familiarity with Excel, SQL, and other data tools.

Preferred Qualifications:

- ITIL Foundation Certification (v3 or v4).
- Experience with automated data pipelines or ETL tools.
- Experience integrating data from multiple systems (CRM, ITSM, HR systems, etc.).
- Familiarity with tools like Tableau or Excel VBA as secondary platforms.

  • BI & Reporting Analyst

    3 weeks ago

    Noida, Uttar Pradesh, India Ingenico Full time

    Job Summary:We are looking for a skilled and analytical BI & Reporting Analyst to support our Customer Support and team through advanced reporting, visualization, and data insights. This role is critical in translating ITIL-aligned support data into actionable dashboards and reports to drive performance, SLA adherence, and continuous improvement.Key...

  • Senior Data Analyst

    5 days ago

    Noida, Uttar Pradesh, India beBeeDataAnalysis Full time ₹ 15,00,000 - ₹ 20,00,000

    Senior Data Analyst - Power BI SpecialistWe are seeking a highly skilled Senior Data Analyst with expertise in Power BI to join our dedicated software design team. You will directly report to the Technical Manager and contribute to all aspects of software coding and design.The OpportunityAs a Senior Data Analyst, you will be responsible for developing visual...

  • Power BI Analyst

    3 weeks ago

    Noida, Uttar Pradesh, India BIG Language Solutions Full time

    Job Title - Power BI Anaylst Location - Sector 98, Noida Shift timings - US Shift (Night shift) Salary - INR 8-9 LPA Company Profile: At Big Language, we are committed to securing every individual's immediate and long-term financial goals, including our own. We are searching for a qualified individual to join us in financial providing a balanced...

  • Unlock Business Insights as a Senior BI Developer

    5 days ago

    Noida, Uttar Pradesh, India beBeeBusinessIntelligence Full time ₹ 15,00,000 - ₹ 20,00,000

    BI Data AnalystWe are seeking an experienced Business Intelligence (BI) professional to join our team. As a BI Data Analyst, you will be responsible for designing and developing data models, creating interactive visual reports using Power BI, and performing detailed analytics to support business decision-making.Key Responsibilities:Design and develop data...

  • Business Analyst

    3 weeks ago

    Noida, Uttar Pradesh, India Denave Full time

    Denave is looking for a Business Analyst , who has ability turn data into knowledge to deliver best possible solutions to our clients.Job ResponsibilitiesTranslate business needs to technical specifications and then, Design, build and deploy BI solutions (e.g. reporting tools)Perform deep-dive data analysis using SQL/Python to extract insights from large...

  • Power BI Developer

    3 weeks ago

    Noida, Uttar Pradesh, India Hash Studioz Technologies Full time

    Role : Power BI DeveloperLocation : Noida (Jewar), IndiaExperience : 2-5 yearsJob Description : We're hiring a Power BI Developer for our Noida (Jewar) office. The successful candidate will be responsible for creating compelling and intuitive BI reports and dashboards that provide key business insights. You will work with large datasets, leveraging your...

  • Power BI Developer

    3 weeks ago

    Noida, Uttar Pradesh, India People Prime World Wide Full time

    About Company : Our Client is a leading Indian multinational IT services and consulting firm. It provides digital transformation, cloud computing, data analytics, enterprise application integration, infrastructure management, and application development services. The company caters to over 700 clients across industries such as banking and financial services,...

  • Data Analyst

    3 days ago

    Noida, Uttar Pradesh, India Velodata Global Pvt Ltd Full time

    Job Title: BI Developer / Data Analyst Location: Bengaluru (Karnataka), Noida (Uttar Pradesh) Mode of Interviews: 2 rounds (Virtual) Experience Brackets & Compensation 4–6 years: Up to ₹18–20 LPA (based on profile & exposure). 6–8 years: Up to ₹28 LPA (based on profile & exposure). Joining Requirement Immediate joiners preferred. Maximum 15–20...

  • Expert Oracle Fusion Report Developer

    10 hours ago

    Noida, Uttar Pradesh, India beBeeTechnicalConsultant Full time ₹ 25,00,000 - ₹ 35,00,000

    Job TitleAs a Technical Consultant, you will play a pivotal role in designing, developing, and maintaining reports within Oracle Fusion applications.Key Responsibilities:Support implementation and testing experience and detailed understanding of Oracle Applications (GL, AP, AR, FA, CM, Tax, SLA, Reporting)Create custom reports and dashboards using tools like...

  • Data Analyst for Operational Efficiency

    3 days ago

    Noida, Uttar Pradesh, India beBeeData Full time ₹ 15,70,000 - ₹ 23,45,678

    Data Analyst - Excellence in Operational EfficiencyThe data analyst plays a crucial role in supporting the organization's efforts to improve efficiency and effectiveness of processes and performance. This position requires strong analytical skills, attention to detail, and excellent collaboration and communication abilities.Key Responsibilities:Data...