Customer Service Operator
2 weeks ago
Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate escalations, SLA tracking, and quality audits within support workflows. Provide structured annotations and datasets to improve LLM training and evaluation. Required Qualifications: Proven experience in customer service operations (ticket handling, chat/email workflows, refunds/returns, knowledge base upkeep). Familiarity with workflow tools (e.g., Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, or equivalents). Strong attention to detail and ability to spot weaknesses in AI-generated workflows. Understanding of how operational data is used to train and evaluate LLMs. Excellent written English for creating training-quality datasets and validating AI outputs. Perks of Freelancing with Turing: Remote-first and flexible work environment. Opportunity to work on cutting-edge AI projects with leading LLM companies. Potential for contract extension based on performance and project needs. Offer Details: Commitment: Minimum 30 hours/week (at least 4 hours/day, with 4 hours overlapping PST). Engagement Type: Contractor / Freelancer (no medical or paid leave). Duration: 1 month (possible extension).
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Customer service operator
2 weeks ago
Delhi, India Turing Full timeRole Overview:We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management. In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs).Your work will focus on recreating real-world support scenarios, validating...
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Customer service operator
2 weeks ago
Delhi, India Turing Full timeRole Overview:We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management. In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs).Your work will focus on recreating real-world support scenarios, validating...
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Customer Service Operator
2 weeks ago
Delhi, India Turing Full timeRole Overview:We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management. In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs).Your work will focus on recreating real-world support scenarios, validating...
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Customer Service Operator
2 weeks ago
Delhi, India Turing Full timeRole Overview:We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management. In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs).Your work will focus on recreating real-world support scenarios, validating...
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Customer Service Operator
1 day ago
Delhi, India Turing Full timeRole Overview:We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) .Your work will focus on recreating real-world support scenarios ,...
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Customer Service Operator
8 hours ago
Delhi, India Turing Full timeRole Overview:We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management. In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs).Your work will focus on recreating real-world support scenarios, validating...
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Customer Service Operations Manager
2 weeks ago
New Delhi, India IGP Full timeJob Summary: The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements...
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Customer Service Operations Manager
3 weeks ago
New Delhi, India IGP Full timeJob Summary:The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements...
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Customer Service Operator
2 weeks ago
New Delhi, India Turing Full timeRole Overview:We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management. In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs).Your work will focus on recreating real-world support scenarios, validating...
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Head of Service Operations
3 weeks ago
New Delhi, India SRINIVASA SALES & SERVICE PRIVATE LIMITED Full timeQualification: Qualification: Diploma / B.Tech – Mechanical / Electrical / AutomobileExperience : > 15 years in relevant industry - Construction Equipment; Heavy Engines, Generators etc.,Job Summary: Accountable for working cross-functionally to support and transform the service channel, ensuring they utilize the latest technology and provide a world class...