Call centre executive

2 weeks ago

Kochi, India ExtendedGT -Hire Globally Full time

About the Role We are seeking a Call Centre Executive to join a UK-based software product company, delivering exceptional customer support. A minimum of 2 years of experience in a call centre role, specifically supporting UK or US clients is required. Your primary responsibility will be handling inbound customer service calls, resolving issues, and ensuring a seamless customer experience. Additionally, you will support the sales and marketing teams with various administrative tasks. Location: Remote (must be based in Kochi, Trivandrum, Calicut, or Bangalore). Key Responsibilities Deliver outstanding customer service to clients and sub-contractors. Professionally handle inbound calls and resolve customer inquiries. Address and resolve client concerns promptly and effectively. Accurately record all communications in our database. Support new client onboarding and respond to general queries. Continuously update job knowledge by participating in training sessions. Achieve service objectives in line with established KPIs. Collaborate effectively with team members while working independently when needed. Requirements Minimum of 2 years of experience in a call centre role, specifically supporting UK or US clients. Strong customer service skills with the ability to handle customer interactions professionally. Excellent command of English, both verbal and written, with a clear and engaging phone manner. Strong problem-solving and negotiation skills, with the ability to persuade effectively. Detail-oriented, efficient, and highly organized. Ability to remain positive and composed during challenging interactions. Proficiency in Microsoft Office tools (Teams, Word, Excel, Outlook). Must have access to a reliable, high-speed fibre internet connection. Self-motivated with a willingness to learn and grow within the role. Other Desirable Skills Knowledge of the public sector, healthcare , or VCFSE (Voluntary, Community, Faith, and Social Enterprise) sectors is a plus. Desired Attributes Proactive, adaptable, and able to thrive in a fast-paced environment. Strong communication skills to engage clients effectively. A "finisher" mentality, with a commitment to seeing tasks through to completion. Note : Your employer in India will be Extended GT , but you will be dedicatedly supporting a UK-based company. If you are passionate about customer service and looking to advance your career in a dynamic, remote work environment, we encourage you to apply.

  • Call Centre Executive

    5 months ago

    Kochi, India Zamorin Projects Pvt Ltd Full time

    **1. Handle inbound calls**: - Answer incoming calls promptly and professionally, addressing subscriber queries, concerns, and technical issues in a courteous and effective manner. problems. **2. Handle outbound calls**: - Initiate outbound calls to existing subscribers to remind them of upcoming renewals, ensuring a seamless renewal process. - Proactively...

  • Call Centre Executive

    6 months ago

    Kochi, India Zamorin Projects Pvt Ltd Full time

    **1. Handle inbound calls**: - Answer incoming calls promptly and professionally, addressing subscriber queries, concerns, and technical issues in a courteous and effective manner. problems. **2. Handle outbound calls**: - Initiate outbound calls to existing subscribers to remind them of upcoming renewals, ensuring a seamless renewal process. - Proactively...

  • Call Centre Executive

    6 months ago

    Kochi, India Zamorin Projects Pvt Ltd Full time

    **1. Handle inbound calls**: - Answer incoming calls promptly and professionally, addressing subscriber queries, concerns, and technical issues in a courteous and effective manner. problems. **2. Handle outbound calls**: - Initiate outbound calls to existing subscribers to remind them of upcoming renewals, ensuring a seamless renewal process. - Proactively...

  • Call Centre Executive

    2 weeks ago

    kochi, India ExtendedGT -Hire Globally Full time

    About the Role We are seeking a Call Centre Executive to join a UK-based software product company, delivering exceptional customer support. A minimum of 2 years of experience in a call centre role, specifically supporting UK or US clients is required. Your primary responsibility will be handling inbound customer service calls, resolving issues, and...

  • Call Centre Executive

    2 weeks ago

    Kochi, India ExtendedGT -Hire Globally Full time

    About the RoleWe are seeking aCall Centre Executiveto join a UK-based software product company, delivering exceptional customer support. A minimum of 2 years of experience in a call centre role, specifically supporting UK or US clients is required. Your primary responsibility will be handling inbound customer service calls, resolving issues, and ensuring a...

  • Call Centre Executive

    2 weeks ago

    Kochi, India ExtendedGT -Hire Globally Full time

    About the RoleWe are seeking a Call Centre Executive to join a UK-based software product company, delivering exceptional customer support. A minimum of 2 years of experience in a call centre role, specifically supporting UK or US clients is required. Your primary responsibility will be handling inbound customer service calls, resolving issues, and ensuring...

  • Call Centre Executive

    2 weeks ago

    kochi, India ExtendedGT -Hire Globally Full time

    About the RoleWe are seeking a Call Centre Executive to join a UK-based software product company, delivering exceptional customer support. A minimum of 2 years of experience in a call centre role, specifically supporting UK or US clients is required. Your primary responsibility will be handling inbound customer service calls, resolving issues, and ensuring...

  • Call centre executive

    2 weeks ago

    Kochi, India ExtendedGT -Hire Globally Full time

    About the RoleWe are seeking a Call Centre Executive to join a UK-based software product company, delivering exceptional customer support. A minimum of 2 years of experience in a call centre role, specifically supporting UK or US clients is required. Your primary responsibility will be handling inbound customer service calls, resolving issues, and ensuring...

  • Call Centre Executive

    2 weeks ago

    Kochi, India ExtendedGT -Hire Globally Full time

    About the Role We are seeking a Call Centre Executive to join a UK-based software product company, delivering exceptional customer support. A minimum of 2 years of experience in a call centre role, specifically supporting UK or US clients is required. Your primary responsibility will be handling inbound customer service calls, resolving issues, and...

  • Call Centre Executive

    2 weeks ago

    Kochi, India ExtendedGT -Hire Globally Full time

    About the Role We are seeking a Call Centre Executive to join a UK-based software product company, delivering exceptional customer support. A minimum of 2 years of experience in a call centre role, specifically supporting UK or US clients is required. Your primary responsibility will be handling inbound customer service calls, resolving issues, and...

  • Call Centre Executive

    2 weeks ago

    Kochi, India ExtendedGT -Hire Globally Full time

    About the RoleWe are seeking a Call Centre Executive to join a UK-based software product company, delivering exceptional customer support. A minimum of 2 years of experience in a call centre role, specifically supporting UK or US clients is required. Your primary responsibility will be handling inbound customer service calls, resolving issues, and ensuring a...

  • Call Centre Executive

    2 weeks ago

    Kochi, India ExtendedGT -Hire Globally Full time

    About the RoleWe are seeking a Call Centre Executive to join a UK-based software product company, delivering exceptional customer support. A minimum of 2 years of experience in a call centre role, specifically supporting UK or US clients is required. Your primary responsibility will be handling inbound customer service calls, resolving issues, and ensuring a...

  • Call Centre Co-ordinator

    5 months ago

    Kochi, Kerala, India Medcal Consulting Full time

    2-4 years experience in Call Centre as SME Excellent English communication skills Providing information & resources to support agents Addressing customers' concerns timely Coaching and training agents on improving Customer Interaction Pay: ₹30,000.00 - ₹35,000.00 per month Schedule: - Rotational shift Supplemental pay types: - Performance...

  • Call Centre Executive

    3 days ago

    Kochi, Kerala, India Advanced Hair Restoration India Pvt. Ltd Full time

    We are looking for a Call Center Executive-Malayalam or Hindi/Kannada Minimum 1 Year experience required Contact:9072229941 Schedule: - Day shift Work Location: In person *Speak with the employer* +91 9072229941 Work Location: In person Work Location: In person *Speak with the employer* +91 9072229941 Pay: ₹14,000.00 - ₹20,000.00 per...

  • Contact Centre Executive

    3 months ago

    Kochi, India Dynamed Healthcare Solutions Pvt.Ltd. Full time

    Contact Centre Executive 1.Handles incoming and outgoing calls 2.Respond to customer queries in polite, friendly and professional manner. 3.Take ownership of all cases until satisfactory solution is reached. 4.Adhere and follow on agreed KPI/Targets 5.Proper escalation process should be followed on all complex cases where agent may need to...

  • Tele Calling Executive

    6 months ago

    Kochi, India CLUB ACTIVE FITNESS CENTRE Full time

    Job Responsibilities: - Answering phones and explaining the services offered by the company. - Contacting existing customers as well as prospective customers using scripts. - Obtaining customer information and other relevant data. - Asking questions to the customer and understanding their specifications. - Resolving queries and issues related to the...

  • Call Center Executive

    6 months ago

    Kochi, India ALAN Technolgy LLC Full time

    **Duties and Responsibilities** - Introduce the products & solutions to the potential customers. - Generate inquiries from the customers. - Develop & maintain good rapport with the customers. - Close the Leads. - Coordinate with the technical dept. on installation & after sales support. * - Develop a strong knowledge of the company’s products and services...

  • Customer Assistance Centre Executive

    6 months ago

    Kochi, Kerala, India Affable Management Services Full time

    **JOB TITLE:Customer Assistance Centre Executive** **Profile**: The Customer Assistance Centre Executive will be responsible for managing customer interactions related to vehicle purchase enquiries, service appointments, and after sales services. Experience: 1-2 yrs exp in Customer Service or any Freshers Qualification: Any Degree Language Skill: Need to...

  • Call Centre Executive

    5 months ago

    Kochi, India FITS VOYAGE PRIVATE LIMITED Full time

    Answering questions about flight schedules, prices, and other airline information that helps customers book travel plans - Processing customer reservations by confirming details with customers via phone or computer - Processing refunds for delayed or cancelled flights by communicating with travel agencies or airlines to obtain authorisation for refunds -...

  • Call Center Executive

    5 months ago

    Kochi, Kerala, India AABASOFT BUSINESS SERVICES Full time

    **BPO/DOMESTIC CALL CENTRE (VOICE INBOUND CUSTOMER SERVICE)** - Qualification: Fresher’s or experienced with minimum qualification of degree. - Good communication Skills with fluency in Malayalam. - Ready to work in rotational shift. - Handling customer complaints and follow ups. - Language Skill: Malayalam - Work Location: Kochi - Shift Time: Rotational...