Administrator - REMOTE/HYBRID WORKING

We are seeking a ServiceNow Administrator with 5+ years of experience to handle daily administration, ensure platform security, and optimize performance. The role requires strong expertise in ServiceNow modules (ITSM, ITOM/HRSD/SecOps) and hands-on skills with HTML, CSS, and JavaScript for scripting and configurations. We are a global digital product development firm that helps growth-stage companies gain the technology sophistication and maturity of leading modern digital businesses. We differentiate ourselves by delivering exceptional quality at scale and speed with our thinkstack accelerators. We started with the vision of being able to build amazing software fast. A new way to build software without any of the compromises that currently plague software development. A new way to focus on the outcomes instead of the tech, tools, methodologies, processes and vanity artifacts. At think bridge, we are not just paving the way for exceptional digital experiences; Our "Remote First" philosophy allows you to take a dive into a world where work doesn’t tie you down. We’re pioneering a Remote First approach, ensuring you’re connected, no matter where you are. We foster and encourage a diverse and inclusive work culture where employees feel valued, respected, are encouraged to voice their ideas, have equal opportunities and are treated fairly. We encourage and provide for our employees health and well-being initiating wellness programs, provide mental health resources, and ergonomically designed workspaces to support employees’ physical and mental health. We understand the value of work-life balance, hence we follow Flexible Work Hours, to ensure they can rejuvenate besides managing their personal commitments without much hassle. Move faster – because you’ll be working with experienced, helpful teams who can guide you through challenges, quickly resolve issues, and show you new ways to get things done. # Go further – because you have the opportunity to grow professionally, add new skills, and take on new responsibilities in an organization that takes a long-term view of every relationship. Outcomes, Quality, Ownership, Accountability, and Communication. Experience Level: Mid-Level – ServiceNow Administrator with 5+ years of experience in platform administration, configuration, and ITSM operations. Strong technical foundation in automation, workflow design, and enterprise system support. Platform Administration & Configuration : Perform day-to-day administration, including managing the technical configuration of the platform, building forms, and creating reports and dashboards. User Management & Security : Manage user accounts, roles, and access control lists (ACLs) to ensure appropriate access levels and platform security. Maintenance & Upgrades : Monitor system performance, perform routine maintenance and error identification/remediation, and manage the planning and execution of platform upgrades and patches. Workflow & Automation : Gather requirements from stakeholders and implement minor enhancements, such as creating or modifying service catalog items and automated process flows/workflows (often using Flow Designer or JavaScript). Documentation & Training : Create and maintain technical and user documentation for configurations, processes, and procedures, and assist with training end-users and other staff. developers, project managers, business users) to align the platform with organizational goals and contribute to continual service improvement initiatives within ITIL processes (Incident, Problem, Change Management, etc.). Strong proficiency in configuring ServiceNow modules (ITSM required; Familiarity with HTML, CSS, and JavaScript for creating scripts, business rules, UI policies, and client scripts. Solid understanding of IT operations concepts, relational databases, and integrations using REST/SOAP APIs. Strong problem-solving, analytical, organizational, and communication skills are essential for interacting with technical teams and non-technical users alike. A ServiceNow Certified System Administrator (CSA) certification is good to have. ITIL Foundation certification is also beneficial. Our Flagship Policies and Benefits: Cutting-Edge Projects – Work on exciting projects using the latest technologies. Employee-Friendly Leave Policy – Enjoy ample leave options to maintain a healthy work-life balance. Remote-First Culture: Using simple online tools, we stay connected and get great work done. Comprehensive Medical & Term Insurance: Full coverage for you and your family peace of mind. All travel expenses are covered in the form of an allowance which is called a work week allowance. We organize city-wise, company-sponsored local meetups—fun-filled day outings with your colleagues We embrace diversity and ensure equal opportunity for everyone, fostering an inclusive workplace where all voices are valued.