Delivery Head

About Us:Founded in 2002 in Sydney, with offices in India and a presence across the Americas and Europe, Prospecta is a leading data management software company. Our flagship platforms: Master Data Online (MDO), enables accurate, compliant, and relevant master data for asset-intensive industries including Energy, Utilities, Oil & Gas, Mining, Infrastructure, and Manufacturing.We pride ourselves on agility, collaboration, and innovation delivering real value to customers while fostering a diverse, growth-driven culture that encourages learning, embraces challenges, and celebrates success.At Prospecta , our culture is centered around growth and the excitement of embracing new challenges. We have a passionate team that collaborates seamlessly to create value for our customers. Our diverse backgrounds make Prospecta an exhilarating place to work, bringing a rich tapestry of perspectives and ideas.Job description of Delivery HeadPosition: Delivery Head - IndiaLocation : GurgaonRole Summary: This role involves full ownership of global product implementations at Prospecta, from project start to closure. The individual is responsible for project margins while collaborating with leadership, alliances, and technical teams to deliver on timelines. Project quality, financial results, and client satisfaction measure success.Key ResponsibilitiesDelivery Leadership & ExecutionOwn end-to-end delivery excellence for global product implementations, from scope definition and contracting to execution, governance, and project closure.Drive consistent project profitability through proactive planning, resource optimization, commercial discipline, and continuous improvement.Ensure all engagements meet quality, timeline, and financial expectations, with structured risk management and escalation processes.Commercial & Financial ManagementLead P&L responsibility for the delivery organization, including margin optimization, cost efficiency, and accurate revenue forecasting.Maintain healthy project margins through tight control of utilization, resourcing, and commercial decisions.People Leadership & Capability DevelopmentDefine the hiring strategy, workforce planning, and capability development roadmap for the Delivery team.Provide strong people leadership covering task allocation, performance management, leave/overtime approvals, billing validation, and improvement plans.Manage a blended workforce of employees, contractors, and partner resources, ensuring effective onboarding and performance alignment.Customer & Stakeholder ManagementServe as a senior delivery leader for international clients, fostering strategic alignment, building trust, and ensuring ongoing customer success.Address escalations swiftly and effectively to maintain customer satisfaction and restore confidence in the service.Operational GovernanceDefine, lead, and continually enhance Delivery Operations for the delivery team, including frameworks, SLAs, reporting, and compliance.Own delivery methodologies, SOPs, reusable assets, and knowledge repositories to ensure standardization and scalability.Lead the creation of engagement proposals, delivery models, and detailed project plans with clear timelines, risks, and dependencies.Engagement AccountabilityHold complete accountability for the success of every engagement—quality, delivery, financial outcomes, and customer satisfaction.Drive practice excellence, ensuring alignment between Product, Sales, Technology, and Delivery for seamless execution.Must have:Strong delivery leadership experience managing large, complex global implementations.Expertise in SaaS/product implementation, enterprise integration frameworks, and project management methodologies.High commercial acumen with hands-on P&L ownership, margin optimisation, and forecasting.Strong stakeholder and C-suite engagement skills across international markets.Demonstrated capability in building delivery frameworks, governance models, and SOPs.Proven people leadership and team scaling experience across technical and consulting roles.Excellent communication, negotiation, and conflict resolution skills.Experience working with global teams and customers across multiple time zones.Good to haveExposure to SAP ecosystem, MDM, data governance, or enterprise data platforms.Experience in product-based, high-growth technology organizations.Knowledge of ISO/SOC2 compliance frameworks and delivery documentation standards.Familiarity with agile delivery, DevOps concepts, and cloud platforms (AWS/Azure).Pre-sales experience, including RFP/RFI responses and solution presentations.Strong ability to analyze operational KPIs and delivery metrics for executive reporting.Growth Path:At Prospecta , your career journey is one of growth and opportunity. Here, depending on your career journey you can either kickstart your career or accelerate your professional development in a dynamic environment. Your success is our priority, and as you demonstrate your abilities and achieve results, you'll have the chance to advance into the leadership role such as Regional Delivery Manager or in other cross functional areas. We're committed to helping you elevate your experience and skillsets, providing you with the tools, support, and opportunities to reach new heights in your career.Benefits:Attractive Compensation: Competitive salary package aligned with your expertise.Health & Wellness: Comprehensive medical insurance to support you and your family.Work-Life Balance: Generous paid time off and flexible hybrid work options.Career Growth: Continuous learning opportunities and structured career development programs.Global Exposure: Chance to collaborate on onsite assignments across regions.Engaging Culture: Annual company events, workshops, and team-building activities to keep you inspired.