Anand Rathi Share and Stock Brokers Ltd | Quality Control Analyst | mumbai

2 weeks ago


mumbai, India Anand Rathi Share and Stock Brokers Ltd Full time
Anand Rathi Shares & Stock Brokers
Voice Logger/Quality Control Check
SUMMARY : -
Voice logger is a crucial tool used for recording and storing telephone conversations between brokers and clients. This technology helps ensure compliance with regulatory requirements, facilitates dispute resolution, and serves as a valuable tool for training and quality assurance Purposes.
PRIMARY JOB RESPONSIBILITIES :-
Voice logger captures & saved all relevant conversations between equity dealer & clients
Monitoring calls and providing feedbacks
Conducting Call Calibrations with the stake holders
Ensure that voice recording systems adhere to industry regulations and compliance standards.
Stay updated on changes in regulations related to voice recording and implement necessary adjustments.
Coordination between vendors & business associates regarding voice logger queries.
Conduct periodic quality checks to ensure the accuracy of calls.
Prepare reports on system performance, compliance, and any incidents.
Maintain detailed documentation of voice recording system configurations, changes, and upgrades.
EXPERIENCE REQUIRED (Minimum 3 years)
Bachelor's degree in business administration, marketing or a related field (MBA
preferred).
2+ years of experience into operation & support, compliance or dealing into broking.
In-depth knowledge of financial markets, securities, and investment products.
Strong analytical and decision-making skills.
Excellent communication and interpersonal skills.
Attention to detail and a high level of integrity.

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