BambooBox | Customer Success Manager | india
4 weeks ago
BambooBox is a 3 year old, B2B SaaS start-up, offering a platform for growth marketers. With its advanced AI and ML-driven platform, BambooBox helps companies deliver untapped marketing intelligence to business teams and increase the marketing contribution to the overall revenue. We work with clients like Airtel Business, Darwinbox, Peoplestrong, and other such global organizations. We are backed by investors such as Sequoia Surge (now Peak XV), Emergent Ventures, and Escape Velocity . We are in the process of scaling the organization and are in a high-growth phase.
Job Location - Bangalore
Job Type - Work from office
About the role:
The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and helping customers achieve their desired goals.
Responsibilities
- Own overall relationship with assigned clients
- Ensure retention and satisfaction of all assigned clients
- Aid clients in achieving their goals
Qualifications
- Bachelor's degree or equivalent experience
- Experience in customer success
- Strong written and verbal communication skills
- Detail oriented and analytical
- Demonstrated ability to increase customer satisfaction
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