Plivo | Associate Director

6 days ago

bangalore, India Plivo Full time

About Plivo:


Plivo is a cloud communications platform that empowers businesses to connect, engage and interact with their customers with confidence.


Plivo’s mission is to simplify business communications. Thousands of businesses around the globe, including IBM, Workday, Wolters Kluver, Zomato, Yahoo, and Splunk, rely on Plivo to power their voice and SMS communications on a global scale. Plivo has become a reliable communications platform with its Premium Communications Network that spans 190+ countries.


Founded in 2011, Plivo has over 300 employees remotely across the US, India, and Europe. Plivo was a part of YCombinator and is backed by prominent investors, including Andreessen Horowitz and Battery Ventures.


Plivo has been profitable for the past 7+ years, an unusual milestone for companies of this scale. Plivo’s success has landed it among the leading global CPaaS (Communications Platform as a Service) companies and at the cutting edge of the CPaaS sector, which has a market size of USD 12.5 billion in 2022. It is projected to reach USD 45.3 billion over the next five years.


Plivo is a people-centric organization with a culture of ownership. We offer industry-leading compensation and benefits, including excellent healthcare coverage, to our employees.


Role Description:


We are seeking an experienced product operations leader to helm a high-impact segment of Plivo’s global product operations. This role demands a balance of technical expertise, sharp analytical acumen, and strategic leadership. You will oversee multiple programs, manage a P&L, drive operational excellence, mentor a team of analysts, and contribute to ensuring that our products remain competitive and aligned with market needs.


This is a high-energy, high-intensity role best suited for someone with strong ownership, a love for problem-solving, and the ability to thrive in ambiguity. If you are a former engineer turned founder or product manager who is eager for a dynamic challenge, we'd love to hear from you. This is a remote role that requires you to be based in Bangalore, India, and collaborate with teams in the US, India, and around the world.


What You’ll Do:


  • Drive the Messaging Business Unit's Product Operations: Lead teams responsible for profitability, routing, and quality to ensure business success.
  • Ensure Governance Excellence in Messaging: Oversee teams managing KYC, fraud detection, and compliance within the Messaging Business Unit to safeguard operations.
  • Implement Smart Solutions: Use no-code tools, generative AI, and basic automation to tackle operational challenges and streamline workflows for day-to-day operations without relying on the product team.
  • Collaborate Across Functions: Work with key stakeholders to address critical customer needs and market demands. Be the point person; the buck stops with you.
  • Lead High-Impact Teams: Manage and mentor a diverse group of 10-12 analysts and operations associates, fostering growth and efficiency.


What We’re Looking For:


  • 8+ years of experience in operations, strategy, and analytics.
  • Proven leadership managing high-performing teams.
  • Hands-on experience with APIs, scripting, and no-code/low-code tools.
  • Commercially savvy with strong analytical skills and business acumen.
  • Excellent communicator, problem-solver, and collaborator.


What's in it for you:


As part of the platform product operations team, you will truly get to witness and learn the nuances of the telecommunication industry. Within a short span of time, you will gain an in-depth understanding of the industry and become a subject matter expert. You will also have the opportunity to work closely with international customers, vendors, and colleagues—learning the cultural nuances of working in a large, regulated, global setup. In addition to these experiences, you will also receive:


  • Competitive salary and benefits, such as a Work From Home Infrastructure allowance
  • Remote and asynchronous work culture
  • Empowerment to plan and execute
  • Medical and life insurance
  • An open culture and the opportunity to work with a young and dynamic team
  • Career advancement opportunities
  • A generous leave policy

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