Client Success Manager
3 weeks ago
CANDIDATES FROM TIER 1 B-SCHOOLS SHOULD ONLY APPLY Job Title: Client Success Manager About the Company VMock aims to empower students and professionals along the various phases of their career journey leveraging the power of artificial intelligence. The VMock platform delivers personalized career guidance to job seekers across the world. Over 200+ leading business schools and universities' students & alumni and their career centres use our products to accelerate their career goals. Our team consists of some of the best engineers, data scientists, and product owners who not only have an exceptional background but also a shared passion for helping others in their careers. We pride ourselves in innovation and our team members have a die-hard passion for solving complex problems while maintaining a collaborative team environment that is focused on the growth of every team member. Our fast-paced culture is a great fit for anyone looking to make a mark through their work to create impact globally while working with high caliber team members. VMock is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We have offices in Gurugram and Chicago. Job Brief We are looking for a success driven Manager who will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload. Take ownership of customer’s operational needs and steward throughout the organization as required. What will you Do? Own post-sales account management and communication for key accounts across the globe Liaise with University and/or Non-University partners to build strong partnership, gather/understand their requirements and own all aspects of client satisfaction, with a focus on ensuring product success Work closely with product teams and business disciplines as a bridge and drive the customization of VMock's offerings as per client requirements Forecast and track key account metrics (NPS, CSAT, CES, Growth, Account Health, etc.) to derive insights and build a “success plan” with appropriately identified objectives, milestones and metrics needed to achieve them Give product demos, explain value proposition, and manage client expectations Develop technical domain expertise and formulate strategies to drive user engagement Play a key role in Revenue and Retention by managing the assigned accounts and Revenue Generation by identifying cross sell/up sell opportunities and closing deals Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty. Drive product adoption and ensure product success Responsible for data analysis, proper maintenance of records and preparing key reports and presentations for client deliverables and senior management Stakeholder and Client management, with a focus on relationship building. Provide on-going support for advanced or escalated questions/issues/problems What you should have? Master’s degree from a top tier institute/university 3-5 years’ experience in supporting or managing clients. Preferably clients utilizing business software, particularly in a web-based, SaaS environment Demonstrated ability to thrive in a fast-paced environment while maintaining a calm demeanor under pressure or when unexpected issues arise Strong interest in learning and crafting technology products and solutions Prior experience in geographies like US or Europe preferred Excellent communication and presentation skills to formulate & articulate technical, financial and value points Strong technical skills and capabilities to understand business applications, analytics, and platform technologies Candidates having a bent of technology with sales mindset preferred Ability to independently develop expertise in new emerging technologies Data-driven with exceptional analytical and problem solving skills Willing to work in full capacity in evening shift (1pm-10pm) and should be flexible with timings as per business requirements
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Client Success Manager
6 days ago
gurgaon, India VMock Full timeCANDIDATES FROM TIER 1 B-SCHOOLS SHOULD ONLY APPLY! Job Title: Client Success Manager About the Company VMock aims to empower students and professionals along the various phases of their career journey leveraging the power of artificial intelligence. The VMock platform delivers personalized career guidance to job seekers across the world. Over 200+...
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Client Success Manager
7 days ago
gurgaon, India VMock Full timeCANDIDATES FROM TIER 1 B-SCHOOLS SHOULD ONLY APPLY!Job Title: Client Success ManagerAbout the CompanyVMock aims to empower students and professionals along the various phases of their career journey leveraging the power of artificial intelligence. The VMock platform delivers personalized career guidance to job seekers across the world. Over 200+ leading...
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Client success manager
3 weeks ago
Gurgaon, India VMock Full timeCANDIDATES FROM TIER 1 B-SCHOOLS SHOULD ONLY APPLY! Job Title: Client Success Manager About the Company VMock aims to empower students and professionals along the various phases of their career journey leveraging the power of artificial intelligence. The VMock platform delivers personalized career guidance to job seekers across the world. Over 200+...
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Client Success Manager
1 week ago
gurgaon, India VMock Full timeCANDIDATES FROM TIER 1 B-SCHOOLS SHOULD ONLY APPLY!Job Title: Client Success ManagerAbout the CompanyVMock aims to empower students and professionals along the various phases of their career journey leveraging the power of artificial intelligence. The VMock platform delivers personalized career guidance to job seekers across the world. Over 200+ leading...
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Client Success Manager
2 days ago
gurgaon, India VMock Full timeCANDIDATES FROM TIER 1 B-SCHOOLS SHOULD ONLY APPLY!Job Title: Client Success ManagerAbout the CompanyVMock aims to empower students and professionals along the various phases of their career journey leveraging the power of artificial intelligence. The VMock platform delivers personalized career guidance to job seekers across the world. Over 200+ leading...
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Client Success Manager
1 week ago
Gurgaon, India VMock Full timeCANDIDATES FROM TIER 1 B-SCHOOLS SHOULD ONLY APPLY!Job Title: Client Success ManagerAbout the CompanyVMock aims to empower students and professionals along the various phases of their career journey leveraging the power of artificial intelligence. The VMock platform delivers personalized career guidance to job seekers across the world. Over 200+ leading...
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Client success manager
1 week ago
Gurgaon, India VMock Full timeCANDIDATES FROM TIER 1 B-SCHOOLS SHOULD ONLY APPLY!Job Title: Client Success ManagerAbout the CompanyVMock aims to empower students and professionals along the various phases of their career journey leveraging the power of artificial intelligence. The VMock platform delivers personalized career guidance to job seekers across the world. Over 200+ leading...
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Client Success Manager
3 weeks ago
Gurgaon, Haryana, India VMock Full timeAbout the RoleVMock is seeking a highly skilled Client Success Manager to join our team. As a Client Success Manager, you will be responsible for establishing and maintaining positive client relationships from an operational and strategic perspective.Key ResponsibilitiesOwn post-sales account management and communication for key accounts across the...
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Client Success Manager
2 days ago
gurgaon, India VMock Full timeCANDIDATES FROM TIER 1 B-SCHOOLS SHOULD ONLY APPLY!Job Title:Client Success ManagerAbout the CompanyVMock aims to empower students and professionals along the various phases of their career journey leveraging the power of artificial intelligence. The VMock platform delivers personalized career guidance to job seekers across the world. Over 200+ leading...
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Client Success Manager
6 days ago
Gurgaon, Haryana, India Gartner Full timeAbout the RoleIn this Client Success Manager role, you will be responsible for working with senior and C-level clients of tech companies in a client service role while identifying opportunities to improve the role and client experience. You will also be expected to bring product management expertise and link how Gartner can help clients throughout their...
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Client Success Manager
4 weeks ago
Gurgaon, Haryana, India Gartner Full timeAbout the Role:In this Client Success Manager position at Gartner, you will be responsible for delivering exceptional client experiences and driving business growth through strategic partnerships. As a key member of our team, you will work closely with senior and C-level clients in the high-tech industry to understand their needs and develop tailored...
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Senior Client Success Manager
4 weeks ago
Gurgaon, Haryana, India AHEAD Full timeJob Title: Senior Client Success ManagerAHEAD is seeking a highly skilled Senior Client Success Manager to drive all aspects of the AHEAD Managed Services customer relationship. As a key member of our team, you will be responsible for coordinating the interaction of key AHEAD customers with the AHEAD Managed Services team and AHEAD Service Desk.Key...
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Senior Client Success Manager
1 week ago
Gurgaon, Haryana, India AHEAD Full timeAbout the Role:The Senior Client Success Manager at AHEAD is responsible for driving all aspects of the customer relationship. This includes coordinating the interaction of key customers with the AHEAD Managed Services team and Service Desk. The ideal candidate will be the primary point of escalation and coordination between the AHEAD Services organization,...
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Client Success Associate
4 weeks ago
Gurgaon, Haryana, India Gartner Full timeAbout the Role:The Client Success Specialist will work directly with Gartner's clients and prospects to address their needs and problems. This involves understanding and surfacing client business priorities, breaking down challenges, and identifying effective ways to support the client.Key Responsibilities:Providing a central point of contact for clients and...
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Client Success Associate
2 weeks ago
Gurgaon, Haryana, India Gartner Full timeAbout the Role:The Client Success Specialist will work directly with Gartner's clients and prospects to address their needs or problems either by assisting in the moment or connecting the clients with the most appropriate group or individual. The successful candidate will seek to understand and surface client business priorities, breakdown challenges, apply...
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Client Success Associate
5 months ago
Gurgaon, India HIRINGNINJA Full timeThe key responsibilities of the Client Success / Product Consulting team are: - Providing consultation services to our clients to ensure smooth BAU. - Technical implementation for new clients and managing configurations for existing clients. Close collaboration with the Product team to look at the product enhancements. - Troubleshooting/ Technical...
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Senior Client Success Manager
4 weeks ago
Gurgaon, Haryana, India AHEAD Full timeAbout AHEADAHEAD builds platforms for digital business, weaving together advances in cloud infrastructure, automation, and analytics to help enterprises deliver on the promise of digital transformation. We prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard.Job SummaryThe Senior Client...
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Senior Client Success Manager
4 weeks ago
Gurgaon, Haryana, India AHEAD Full timeAbout the RoleAHEAD is seeking a highly skilled and experienced Senior Client Success Manager to join our team. As a key member of our Managed Services organization, you will be responsible for driving all aspects of the customer relationship, ensuring that Service Level Agreements / Service Level Objectives are met, and growing existing contract values...
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Senior Client Success Manager
3 weeks ago
Gurgaon, Haryana, India AHEAD Full timeAbout the RoleWe are seeking a highly skilled Sr. Client Success Manager to join our team at AHEAD. As a key member of our Managed Services organization, you will be responsible for driving all aspects of the customer relationship, ensuring that Service Level Agreements / Service Level Objectives are met, and growing existing contract values through...
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Client Success Specialist
4 weeks ago
Gurgaon, Haryana, India Gartner Full timeAbout the Role:The Client Success Specialist plays a critical role in directly working with Gartner's clients and prospects to address their needs and problems. This involves understanding and surfacing clients' business priorities, breaking down challenges, applying logic, and identifying effective ways to support the client.Key Responsibilities:Providing a...
