ServiceNow ITSM Developer

5 days ago


Noida, India Coforge Full time

Job Summary and Responsibilities- Strong understanding and knowledge in ITIL Processes- Design and develop solutions within ServiceNow environment to include modifications of applications, Forms , Workflows/Flows and interfaces supporting ITIL customers- Develop and configure Business Rules, UI Policies, UI Actions, Client Scripts ,Script Includes, Widgets- Develop and configure Notifications , UI Pages, UI Macros, ACLs, Transform Maps and other core concepts- Develop standards , process and support and maintenance of existing environment- Develop use-case scenarios for Testing- Assist with analyzing and converting business requirements to system requirements- Work with stakeholders to design testing strategies for development, QA and UAT environments- Working knowledge of ServiceNow release upgrade process for implementation- Experience with full suite of ITSM modules including Incident, Request, Problem, Change, Case Management, Service Portal- Integrate ServiceNow applications with third applications using REST/SOAP APIs- Experience working with Javascript, JSON, AJAX, HTML, XML, Angular with advance scripting capabilities- Require strong debugging and troubleshooting skills- To be proficient in understanding end to end deployment processQualifications:- Bachelor’s degree in Engineering, Computer Science, or related branch- 6+ years overall work experience with 5+ years’ relevant experience with ServiceNow developing core ITSM modules including Incident, Problem, Change, Case ,Agent Workspace- ServiceNow Developer Certifications preferably CSA, CAD- ITIL v4 certification- Strong verbal and written communication skills , proven technical leadership.



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