ServiceNow ITSM Developer

3 weeks ago

Noida Uttar Pradesh India, Ghaziabad Coforge Full time

Job Summary and Responsibilities

  • Strong understanding and knowledge in ITIL Processes
  • Design and develop solutions within ServiceNow environment to include modifications of applications, Forms , Workflows/Flows and interfaces supporting ITIL customers
  • Develop and configure Business Rules, UI Policies, UI Actions, Client Scripts ,Script Includes, Widgets
  • Develop and configure Notifications , UI Pages, UI Macros, ACLs, Transform Maps and other core concepts
  • Develop standards , process and support and maintenance of existing environment
  • Develop use-case scenarios for Testing
  • Assist with analyzing and converting business requirements to system requirements
  • Work with stakeholders to design testing strategies for development, QA and UAT environments
  • Working knowledge of ServiceNow release upgrade process for implementation
  • Experience with full suite of ITSM modules including Incident, Request, Problem, Change, Case Management, Service Portal
  • Integrate ServiceNow applications with third applications using REST/SOAP APIs
  • Experience working with Javascript, JSON, AJAX, HTML, XML, Angular with advance scripting capabilities
  • Require strong debugging and troubleshooting skills
  • To be proficient in understanding end to end deployment process


Qualifications:

  • Bachelor’s degree in Engineering, Computer Science, or related branch
  • 6+ years overall work experience with 5+ years’ relevant experience with ServiceNow developing core ITSM modules including Incident, Problem, Change, Case ,Agent Workspace
  • ServiceNow Developer Certifications preferably CSA, CAD
  • ITIL v4 certification
  • Strong verbal and written communication skills , proven technical leadership.

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