Training and quality lead

2 weeks ago

Mumbai, India TP Full time

We are hiring for Training Team Lead into Banking or BFSI sector.

Can join immediately with us.

Designs training & test modules based on needs.

· Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations.

· Resolves issues pertaining to process knowledge with clients.

· Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production.

· Conducts interviews & coordinates with HR for recruiting trainers / trainees.

· Ensure 100% adherence on client driven SOP & BEST T&D compliance.

· Prepare Trainers through TTT/ Platform skills certification.

· Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability.

· Coordinates with all stakeholders to ensure New Hire training process runs effectively.

· Prepare and attend all business / client reviews& work on the action plans to improve business performance.

· Understanding of root cause analysis & reasons to better performance

· Interacts with IT team for creation and deletion of Ids for new team members.

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