Training and quality lead

2 weeks ago

Mumbai, India TP Full time

We are hiring for Training Team Lead into Banking or BFSI sector.Can join immediately with us.Designs training & test modules based on needs.· Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations.· Resolves issues pertaining to process knowledge with clients.· Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production.· Conducts interviews & coordinates with HR for recruiting trainers / trainees.· Ensure 100% adherence on client driven SOP & BEST T&D compliance.· Prepare Trainers through TTT/ Platform skills certification.· Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability.· Coordinates with all stakeholders to ensure New Hire training process runs effectively.· Prepare and attend all business / client reviews& work on the action plans to improve business performance.· Understanding of root cause analysis & reasons to better performance· Interacts with IT team for creation and deletion of Ids for new team members.

  • Training and quality lead

    1 week ago

    mumbai, India TP Full time

    We are hiring for Training Team Lead into Banking or BFSI sector. Can join immediately with us. Designs training & test modules based on needs.· Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations.· Resolves issues pertaining to process knowledge with clients.· Ensures that Quality, CSAT, Resolution...

  • Training and quality lead

    4 weeks ago

    Mumbai, Maharashtra, India, Maharashtra TP Full time

    We are hiring for Training Team Lead into Banking or BFSI sector. Can join immediately with us. Designs training & test modules based on needs.· Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations.· Resolves issues pertaining to process knowledge with clients.· Ensures that Quality, CSAT, Resolution...

  • Training, Quality

    3 days ago

    Mumbai, Maharashtra, India Union Living Full time ₹ 4,80,000 - ₹ 7,20,000 per year

    Position: Training & Quality Assurance (TQA) ManagerLocation: MumbaiCompany: Orex Coliving Spaces Pvt. Ltd. (Union Living)CTC: Up to ₹6 LPAIndustry Preference: Candidates from Co-living, Hospitality, Facility Management, or Managed Accommodation backgroundsAbout the RoleUnion Living is looking for a detail-oriented and process-driven Training & Quality...

  • Training & Quality Assurance

    4 days ago

    Navi Mumbai, India Skillventory Full time

    **Training **&** Quality Assurance**: - From 6 to 11 year(s) of experience - ₹ Not Disclosed by Recruiter - Navi Mumbaior **Roles and Responsibilities** Create exceptional training and quality assessment programs for our Collections & - Sales team (Call Center & Field). - Single point of contact for all training and quality interventions...

  • Training, Quality

    3 weeks ago

    Mumbai, India Union Living Full time

    Position: Training & Quality Assurance (TQA) ManagerLocation: MumbaiCompany: Orex Coliving Spaces Pvt. Ltd. (Union Living)CTC: Up to ₹6 LPAIndustry Preference: Candidates from Co-living, Hospitality, Facility Management, or Managed Accommodation backgroundsAbout the RoleUnion Living is looking for a detail-oriented and process-driven Training & Quality...

  • Training, Quality

    3 weeks ago

    Mumbai, India Union Living Full time

    Position: Training & Quality Assurance (TQA) ManagerLocation: MumbaiCompany: Orex Coliving Spaces Pvt. Ltd. (Union Living)CTC: Up to ₹6 LPAIndustry Preference: Candidates from Co-living, Hospitality, Facility Management, or Managed Accommodation backgroundsAbout the RoleUnion Living is looking for a detail-oriented and process-driven Training & Quality...

  • Training, Quality

    3 weeks ago

    Mumbai, India Union Living Full time

    Position: Training & Quality Assurance (TQA) ManagerLocation: MumbaiCompany: Orex Coliving Spaces Pvt. Ltd. (Union Living)CTC: Up to ₹6 LPAIndustry Preference: Candidates from Co-living, Hospitality, Facility Management, or Managed Accommodation backgroundsAbout the RoleUnion Living is looking for a detail-oriented and process-driven Training & Quality...

  • Training, Quality

    3 weeks ago

    Mumbai, India Union Living Full time

    Position: Training & Quality Assurance (TQA) ManagerLocation: MumbaiCompany: Orex Coliving Spaces Pvt. Ltd. (Union Living)CTC: Up to ₹6 LPAIndustry Preference: Candidates from Co-living, Hospitality, Facility Management, or Managed Accommodation backgroundsAbout the RoleUnion Living is looking for a detail-oriented and process-driven Training & Quality...

  • Training, Quality

    3 weeks ago

    Mumbai, India Union Living Full time

    Position: Training & Quality Assurance (TQA) ManagerLocation: MumbaiCompany: Orex Coliving Spaces Pvt. Ltd. (Union Living)CTC: Up to ₹6 LPAIndustry Preference: Candidates from Co-living, Hospitality, Facility Management, or Managed Accommodation backgroundsAbout the RoleUnion Living is looking for a detail-oriented and process-driven Training & Quality...

  • Deputy Training/Quality Manager

    7 days ago

    Mumbai, Maharashtra, India HDFC Life Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    The Quality and Training manager will play a critical role in ensuring our sales team delivers an exceptional customer experience. This individual will be responsible for monitoring and evaluating agent performance through call and ticket audits, as well as designing and delivering engaging training programs for new hires and existing staff. The ideal...