Customer excellence delivery manager
5 days ago
Reports To: Vice President Work Location/Travel: Bangalore, with office-based work and travel as required by business needs Role Type: Full-Time (40 hours per week), Hybrid Experience: 18+ years in delivery roles, preferably in Saa S, implementations, and support Role Overview: The Delivery Lead is responsible for managing the entire software delivery lifecycle, ensuring the successful and timely delivery of Saa S products and solutions. This position involves overseeing project schedules, budgets, risk mitigation, and client relationships while driving innovation, process optimization, and maintaining high customer satisfaction. Key Responsibilities Delivery Management & Oversight: Ensure projects are delivered on time, within budget, and meet quality standards. Monitor project progress, address challenges, and maintain adherence to delivery processes. Oversee resource planning, aligning resources with project requirements. Provide strategic support during presales activities to ensure successful deal closures. Client & Stakeholder Engagement: Develop and maintain strong client and stakeholder relationships, addressing needs and resolving escalations. Enhance customer satisfaction, loyalty, and retention through proactive engagement. Regularly report key project and account progress to senior management. Team Leadership & Development: Provide technical leadership across digital project implementations and guide cross-functional teams. Apply critical thinking to evaluate alternative solutions, identifying strengths and weaknesses. Drive team utilization, plan for future resource needs, and manage internal development or hiring. Foster team growth through career development, cross-training, and contingency planning. Continuous Improvement & Innovation: Continuously evaluate and optimize software delivery processes for greater efficiency. Analyze delivery metrics (e.g., aging tickets, project profitability) to ensure optimal project outcomes. Performance Monitoring & Reporting: Collaborate with PMO to review and resolve project-related issues and ensure delivery excellence. Report delivery performance metrics (e.g., productivity, process adherence) to internal leadership. Required Skills and Qualifications Proven expertise in Saa S software delivery, implementations, and client support. Strong leadership, problem-solving, and critical thinking abilities. Extensive experience in project management, including budgeting, scheduling, and risk management. Demonstrated ability to build and nurture relationships with clients, teams, and stakeholders. Experience with resource planning, talent management, and building high-performing teams. Required Education Bachelor’s degree in computer science or equivalent field. PMP/Agile certification is a plus.
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Customer Excellence Delivery Lead
1 month ago
bangalore, India Apex IT Full timeAbout Apex IT: Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and...
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Customer Excellence Delivery Lead
1 month ago
bangalore, India Apex IT Full timeAbout Apex IT:Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and...
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bangalore, India Newport Williams Full timeReports To: Vice PresidentWork Location/Travel: Bangalore, with office-based work and travel as required by business needsRole Type: Full-Time (40 hours per week), HybridExperience: 18+ years in delivery roles, preferably in SaaS, implementations, and supportRole Overview:The Delivery Lead is responsible for managing the entire software delivery...
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bangalore, India Newport Williams Full timeReports To: Vice President Work Location/Travel: Bangalore, with office-based work and travel as required by business needs Role Type: Full-Time (40 hours per week), Hybrid Experience: 18+ years in delivery roles, preferably in SaaS, implementations, and support Role Overview: The Delivery Lead is responsible for managing the entire software delivery...
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bangalore, India Newport Williams Full timeReports To: Vice PresidentWork Location/Travel: Bangalore, with office-based work and travel as required by business needsRole Type: Full-Time (40 hours per week), HybridExperience: 18+ years in delivery roles, preferably in SaaS, implementations, and supportRole Overview:The Delivery Lead is responsible for managing the entire software delivery lifecycle,...
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bangalore, India Apex IT Full timeAbout Apex IT: Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and...
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bangalore, India Apex IT Full timeAbout Apex IT: Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and...
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Delivery Manager
1 month ago
bangalore, India Wipro Full timeRole : Delivery Manager Experience: 7+ Years Location: Bengaluru/Chennai/Hyderabad Job description: Must have BFSI domain Experience Excellent written and oral communication skills, People management skills. Should be capable of front-ending with customer. Proactive, willing to learn and adapt quickly to changes. Able to come with out of the box...
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Head of customer success and delivery
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Bangalore, India Mihup.ai Full timeHead of Customer Success and Delivery Bangalore, India About Us: Founded in June 2016, Mihup is an AI-powered conversational intelligence platform serving global Fortune 500 companies across sectors like automotive, banking, finance, and consumer electronics. We provide personalized real-time insights for contact center agents, enhancing sales, customer...
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Delivery Manager
1 month ago
bangalore, India Wipro Full timeRole : Delivery ManagerExperience: 7+ YearsLocation: Bengaluru/Chennai/HyderabadJob description: Must have BFSI domain ExperienceExcellent written and oral communication skills, People management skills.Should be capable of front-ending with customer.Proactive, willing to learn and adapt quickly to changes.Able to come with out of the box thinking.Must be...
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Head of Customer Success and Delivery
2 months ago
bangalore, India Mihup.ai Full timeHead of Customer Success and DeliveryBangalore, IndiaAbout Us:Founded in June 2016, Mihup is an AI-powered conversational intelligence platform serving global Fortune 500 companies across sectors like automotive, banking, finance, and consumer electronics. We provide personalized real-time insights for contact center agents, enhancing sales, customer...
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Head of Customer Success and Delivery
2 months ago
bangalore, India Mihup.ai Full timeHead of Customer Success and DeliveryBangalore, IndiaAbout Us:Founded in June 2016, Mihup is an AI-powered conversational intelligence platform serving global Fortune 500 companies across sectors like automotive, banking, finance, and consumer electronics. We provide personalized real-time insights for contact center agents, enhancing sales, customer...
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EdgeVerve | Business Excellence Manager
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