myGwork | Technical Operations Manager
23 hours ago
DESCRIPTION:
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Amazon's technology business is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team in AWS India, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Support provides technical support to a global list of customers that are building mission-critical applications on top of AWS services.
The AWS India Support team is seeking an experienced Operations or Support Manager based in India to lead a team of 15-20 Support Engineers providing world-class support on all AWS offerings ( Our customer facing Support Engineers resolve customers' technical issues ranging from general guidance through technical deep-dives identifying and resolving complex configuration and 3rd party integration issues. Support engineers also develop many of their own tools and interact heavily with their peers developing the offerings.
Apart from working on a broad spectrum of technical issues, an AWS India Support Manager may also coach/mentor new hires, develop internal and external facing contents, deliver trainings, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
Our Engineers are also the "voice of the customer" and have a strong voice into the development teams for recurring issues or feature requests. As we operate on a follow-the-sun model, with Support Engineering sites located globally, there is no after hours on-call or mandated overtime in this role
Key job responsibilities
· Manage the day-to-day operations of the shift, ensuring the team in India is staffed and SLA commitments are met.
· Drive personnel management ensuring the engineers have what they need to provide best-in-class support.
· Participate in Hiring Process to hire and build/grow team of Support Engineers in India.
· Influence Sr. Support Engineers and development teams to improve the customer support experience.
· Propose, drive, and implement initiatives within the support organization to maximize the customer support experience.
· Managing the engineers in the team effectively to keep their focus on the customers as well as develop their own career.
· Handle escalations and guide engineers to the proper teams by diving deep into the problem.
· Drives effective business and technical discussions.
Expected to work between 1:00 PM to 10 PM IST
A day in the life
Apart from working on a broad spectrum of technical issues, an AWS India Support Manager may also coach/mentor new hires, develop internal and external facing contents, deliver trainings, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
Our Engineers are also the "voice of the customer" and have a strong voice into the development teams for recurring issues or feature requests. There is no after hours on-call or mandated overtime in this role
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional
BASIC QUALIFICATIONS:
- Bachelor's degree OR equivalent experience in a technical position
- 9+ years of experience in Information Technology. Out of which, 3+ years of experience in managing team as manager.
- Good understanding of web related technologies, Systems administration (Linux and/or Windows) and Networking (DNS, TCP/IP, SSL, DHCP, Load Balancing)
- Strong experience in one of the technical domains - Media Services; Storage, CDN, SAN design/architecture OR Backup and disaster recovery OR Storage virtualization
PREFERRED QUALIFICATIONS:
- Experience with building and operating a cloud-based architecture
- Cloud Certifications eg. AWS Cloud Practitioner or AWS Solution Architect - Associate
- Ability to understand service architecture and operational parameters, to effectively manage and handle complex escalations.
-
myGwork | Operations Manager, Network Losses
23 hours ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Operations Manager - Network LossesAmazon is looking for a motivated individual for the profile of Program Manager for its Network Loss team.The role is a part of...
-
myGwork | Operations Manager, Operations Manager
23 hours ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Job Title: Operations ManagerJob Description:A strategic and people leader and a large team, the Ops Manager of Amazon INFC is empowered with complete operations...
-
myGwork | Operations Analyst, Settlement Operations
23 hours ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:We're looking for Experienced Analyst for Settlement Operations for Amazon India Payments Business. The candidate must be proficient in Microsoft Excel & Access. The...
-
myGwork | Operations Manager, AMS
23 hours ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon has built a reputation for excellence and Amazon Web Services India Private Limited (AWS India) the local reseller of AWS is carrying on that tradition while...
-
myGwork | Senior Technical Program Manager, Amazon
23 hours ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:You will be a Technical Program Manager working with various stakeholders across business, product, operation, internal development team and other tech partner...
-
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon Stores Tech is looking for a passionate, deeply technical, and results-oriented Technical Program Manager (TPM) to drive India and Emerging Stores's software...
-
myGwork | Program Manager
23 hours ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:About Amazon.comAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By...
-
myGwork | Area Manager
23 hours ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon.com, Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Jeff Bezos founded Amazon.com, Inc. in 1994 and...
-
myGwork | Sr. Technical Program Manager
23 hours ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Customer Trust and Partner Support team ensures that Amazon is a safe and trustworthy place to shop and an amazing place to build a successful business selling...
-
myGwork | Operations Manager, Recruiting Services
23 hours ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Operations Manager at Amazon play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazon's success which is built on...
-
myGwork | Operations Associate
23 hours ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon has built a reputation for excellence and Amazon Web Services India Private Limited (AWS India) the local reseller of AWS is carrying on that tradition while...
-
myGwork | Application Engineer
23 hours ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Imagine being part of a team where your ideas have the potential to impact millions of consumers worldwide. Amazon pricing team is looking for a Application Engineer...
-
myGwork | Program Manager
23 hours ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon is a fast paced, dynamic company with an ambition to be the world's most customercentric company in the world.Within Amazon India, Amazon's Payments team...
-
myGwork | Sr Technical Program Manager, Celerity
23 hours ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:At FinAuto Receivables Tech, we are committed to delivering exceptional service and efficiency for our valued customers, Amazon, and Global Accounts Receivable...
-
myGwork | Operations Analyst, Operational Analyst
23 hours ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:We're looking for Sales Coordinator for Amazon India Payments Business. The successful candidate will be the process driven, with responsibility for delivering top...
-
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:The Advertising Trust (AT) organization is at the center of Amazon Ads, one of Amazon's fastest growing businesses. Every ad that flows through our Amazon systems,...
-
myGwork | Sr. Technical Program Manager
23 hours ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Want to make impact to how millions of customers shop everyday? Amazon Product Detail pages are most visited ecommerce pages in the world. Millions of customers...
-
myGwork | Software Development Manager
23 hours ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Want to make impact to how millions of customers shop everyday?Amazon Product Detail pages are most visited eCommerce pages in the world. Millions of customers view...
-
myGwork | Manager, Software Development
23 hours ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Prime Video is disrupting traditional media with an ever-increasing selection of movies, TV shows, Emmy Award winning original content, add-on subscriptions...
-
myGwork | Business Operations Analyst
23 hours ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon's vision is to be the earths most customer centric company . The ambition of the Amazon payments business is to transform payments in India. This role is of a...
