Dedicated Order Manager

14 hours ago

Guntur, Andhra Pradesh, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 70,00,000
Order Management Specialist

We are seeking a highly skilled Order Management Specialist to manage and resolve customer inquiries related to orders.

Key Responsibilities:
  • Manage and resolve customer inquiries related to orders, including tracking, shipping, and delivery issues
  • Provide exceptional customer service via phone, email and chat, ensuring timely and accurate resolutions to customer queries
  • Investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers
  • Communicate with internal team, such as warehouse and shipping to resolve order-related issues
  • Analyze and resolve complex customer complaints, escalating issues to management as necessary
  • Identify areas for process improvement and suggest solutions to enhance customer satisfaction and order management efficiency
  • Accurately enter orders from Customer Order Form
Requirements:
  • Experience: 1-2 years of customer service experience, preferably in Order Management
  • Skills:
    • Excellent communication skills, problem solving and analytical skills
    • Strong attention to detail and ability to multitask
    • Proficiency in Microsoft Office
    • Ability to work in a fast-paced environment and adapt to changing priorities
  • Language: Fluency in English (written and verbal) is required
Benefits:
  • Opportunity to work with a dynamic team
  • Chance to develop skills and expertise in order management
  • Competitive salary and benefits package

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