Global Communication Skills Coach

2 weeks ago


Pune, Maharashtra, India beBeeCommunication Full time

We are seeking an experienced and dynamic coach to lead the development of global communication skills for teams. The role involves coaching new hires and existing employees on neutralization, global intelligibility, listening comprehension, and effective player engagement.

Responsibilities

Training Delivery & Facilitation:

  • Conduct training sessions on Business Communication and Soft Skills for new hires and existing team members
  • Teach and enhance the English language skills of individuals with a focus on English naturalization and neutralization through pronunciation, grammar, syntax correction in verbal and written communication for American and UK English
  • Facilitate train-the-trainer sessions and build a consistent communication coaching framework
  • Customize content to meet global communication standards for voice/chat/email-based support

Curriculum Development & Localization:

  • Design and enhance training modules with focus on clarity, grammar, pronunciation, and tone
  • Tailor communication content based on regional accents (US, UK, Europe) and game-specific scenarios
  • Stay relevant with advancements in language teaching methods and materials to provide effective instruction
  • Design and adapt teaching materials and methods to address unique learner requirements

Assessment & Coaching:

  • Review and provide constructive feedback on employees' written work to improve writing skills
  • Develop and administer assessments to gauge employee progress and proficiency
  • Provide individual coaching and feedback sessions for employees with communication gaps
  • Track learning outcomes, measure post-training improvements, and provide reports to stakeholders

Required Skills and Qualifications:

  • 5–7 years of experience in Voice & Accent/Communication Training, preferably in a BPO, KPO, or Game Services environment
  • Preferred Bachelor's / Master's degree in English, Linguistics/or has relevant language learning and training experience
  • Native or near-native proficiency in English, with strong knowledge of English Naturalization and Neutralization
  • Excellent facilitation, interpersonal, and stakeholder communication skills

Benefits:

  • Opportunity to shape communication excellence for global delivery

Others:

  • This role requires a deep understanding of V&A training, preferably from the BPO, or customer experience industries


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