Quality Excellence Specialist

2 days ago

Anand, Gujarat, India beBeeQuality Full time ₹ 30,00,000 - ₹ 60,00,000

**Job Title:** Quality Excellence Specialist

Overview

The ideal candidate will have at least 2 years of experience in international voice process with a strong background in quality matrices and transactional quality domain knowledge.

Key Responsibilities:
  • Drive continuous improvement for transaction quality and delivery
  • Manage claim quality & client related KPIs
  • Evaluate effectiveness of TQ interventions
  • Strengthen quality management processes/framework to improve quality delivery
  • Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up/customize processes to seamlessly meet client's expectations
  • Generate and implement out of the box ideas and process improvement initiatives in the account
  • Drive process control & compliance in addition to managing audit requirements
  • Ensure that huddle, feedback, and refresher processes are in place and followed efficiently

**Requirements:*

- Excellent communication skills and ability to work independently

- Experience with 7QC tools is preferred

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