Logistics Associate

3 weeks ago

Kanpur, Uttar Pradesh, India ASSPL - Telangana Full time

Job Overview:

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon.

Key Responsibilities:

- Effectively communicate in a clear and professional manner at all times

- Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners

- Effectively manage sensitive cases by reporting up the escalation matrix

- Demonstrate excellent time-management skills

- Maintains or exceeds targeted performance metrics

- Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Qualifications:

Graduation in any specialization from a recognized university.

Excellent communication skills (written and verbal).

Ability to communicate correctly and clearly with all customers

Good comprehension skills – ability to clearly understand and state the issues customers present

Ability to concentrate – follow customers issues without distraction to resolution

Work successfully in a team environment as well as independently

Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer

Excellent typing skills

Demonstrates an ability to successfully navigate websites

Demonstrates a proficient knowledge of email applications

Preferred Qualifications:

Logistics background and Experience in similar role

Proficient in Excel

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