Senior Product Manager

7 days ago


Borivli, Maharashtra, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 36,00,000

As a Technical Director, you will oversee and support process by reviewing daily transactions on performance parameters.

  • Review performance dashboard and the scores for the team.
  • Support the team in improving performance parameters by providing technical support and process guidance.
  • Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions.
  • Evaluate standard processes and procedures to ensure they are followed to resolve client queries.
  • Resolve client queries as per SLAs defined in contracts.
  • Develop an understanding of process/product for team members to facilitate better client interaction and troubleshooting.
  • Document and analyze call logs to identify most occurring trends and prevent future problems.
  • Identify red flags and escalate serious client issues to Team leaders in cases of untimely resolution.
  • Ensure all product information and disclosures are given to clients before and after requests.
  • Avoid legal challenges by monitoring compliance with service agreements.


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