Application Support Specialist

3 days ago

Pune, Maharashtra, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Application Support Specialist


  • Monitoring of server parameters, including CPU, Memory, Hard disk size and Log size is essential to ensure optimal system performance.
  • The timely reporting of performance issues beyond thresholds is crucial for swift resolution by the appropriate teams.
  • Scheduled tasks on the system must be monitored regularly to confirm successful completion. Task reruns are necessary in case of failures.
  • Technical errors are reported to L2/L3 teams for prompt resolution.
  • Emails, Teams channel and Ticketing system are closely monitored for new items/tickets.
  • Initial responses are updated accordingly, and further details gathered from business/end users or other teams when required.
  • Issue reproduction in the testing environment and input provision to L2 team members are critical steps.
  • Validation of issue fixes in the internal testing environment based on customer inputs is a key responsibility.

Required Skills and Qualifications:
  • A minimum of 3+ years of customer-facing experience is required.
  • L1 level application or infrastructure support management experience for at least 3 years is mandatory.
  • SailPoint or IAM system support experience is highly beneficial.
  • Excellent written and verbal communication skills with experience in handling customer queries within defined SLAs.
  • Customer issue-based validation experience is essential.
  • Strong technical background in Java and Scripting would be an added advantage.

Years of Experience:
  • 5-8 Years

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