
Application Support Lead
2 days ago
This position is responsible for leading a team of application support specialists, ensuring the smooth operation of multiple systems and applications. As an Application Support Lead, you will be the primary point of contact for stakeholders, managing their expectations and delivering exceptional customer service.
The ideal candidate will have a strong background in application management, with experience in team leadership and stakeholder management. You will be responsible for monitoring and troubleshooting production issues, implementing process improvements, and mentoring junior team members to improve technical troubleshooting skills and process adherence.
Key Responsibilities:
- Leading a team of application support specialists
- Managing stakeholder expectations
- Monitoring and troubleshooting production issues
- Implementing process improvements
- Mentoring junior team members
Requirements:
- 8-10 years of total experience
- 4+ years of experience managing application support teams
- Experience working with dealer management systems and CRM applications
- Strong analytical and problem-solving skills
- Ability to work collaboratively in a cross-functional team environment
Benefits:
- A competitive salary package
- Ongoing training and development opportunities
- A dynamic and supportive team environment
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